Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your Role
The Network Support Specialist is responsible for installing, maintaining, monitoring, and troubleshooting enterprise network infrastructure in a complex, multi-vendor environment. The role focuses on ensuring network availability, performance, and security while providing technical support to customers and internal teams.
What You Will Do
Install, configure, and maintain network infrastructure and components.
Monitor network performance and proactively identify issues.
Troubleshoot network outages and connectivity problems.
Implement configuration changes and security policies.
Test, validate, and apply corrective actions, including emergency changes.
Participate in change management and change review activities.
Plan and execute routine network maintenance and upgrades.
Collaborate with project managers, service engineers, and technical teams.
Provide network-related technical support to end users and customers.
Ensure network security, reliability, and optimal performance.
Maintain effective communication with stakeholders regarding incidents and resolutions.
Continuously learn and adapt to emerging networking technologies and best practice
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
Level 2 Network Engineer will provide advanced operational support, configuration management, change implementation, and incident resolution for enterprise network environments. This role supports network stability, performance, security, and successful execution of approved changes across routing, switching, wireless, and WAN services utilizing Cisco products.
Strong understanding of enterprise networking fundamentals including routing, switching, VLANs, subnetting, protocols such as DNS, DHCP, NAT, EIGRP, BGP, HSRP, VLANs
Strong hands-on experience configuring and troubleshooting Cisco routers, switches, WAN circuits, VPN connectivity, Riverbed WAN accelerators, and F5 LTM load balancers, with CCNP-level knowledge
Advanced packet analysis and log interpretation skills with ability to troubleshoot multi-layer issues and validate protocol behavior in complex environment
Experience with enterprise monitoring, ticketing, and configuration management tools, with ability to correlate data and independently drive incident resolution
Ability to independently plan, execute, and validate network changes, assess risk and impact, and produce clear technical documentation including root cause analysis and resolution details
5+ years of enterprise network engineering, network operations, or infrastructure support experience
Preferred Skills and Experience
CCNP Enterprise experience
Experience with network automation, scripting, or configuration templates…