Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Who we are
At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.
Your role
As an HR Operations Specialist supporting Poland and Ukraine, you will play a key role within our regional HR Operations team. Based in our Wroclaw office under a flexible hybrid working model, you will drive accurate, compliant, and timely execution of personnel administration and employee data management. This role blends end-to-end employee case management with hands-on HR lifecycle administration in a fast-paced environment.
What you will do
Deliver end-to-end HR operations and personnel administration for employees across Poland and Ukraine.
Manage employee and manager inquiries through HR ticketing platforms, ensuring high-quality resolution within established service expectations.
Execute employee lifecycle transactions, including onboarding, contract preparation, status changes, performance evaluation documentation, and offboarding.
Maintain accurate employee personal and organizational records in centralized HR information systems.
Collaborate closely with local Payroll teams, HR Business Partners, and escalated technical support groups to manage dependencies and resolve complex cases.
Navigate evolving operational processes and adapt smoothly to system updates and process changes.
Identify recurring process bottlenecks, update knowledge base documentation, and support continuous improvement initiatives.
Your future at Kyndryl
Every Kyndrylar has access to continuous learning, certification opportunities, and career pathing designed to foster long-term professional development.
Who You Are
Required skills and experience
Professional fluency in both Polish and English (written and spoken).
Proven experience in HR Operations, HR Services, or general HR personnel administration.
Hands-on experience handling employee inquiries and case management using structured HR ticketing systems.
Solid understanding of employee lifecycle processes, personnel documentation, and data governance.
Strong resilience, adaptability, and an open mindset to operate effectively in an evolving environment.
High attention to detail and strong accountability for data accuracy and process compliance.
Ability to work onsite in Wroclaw under a flexible hybrid model.
Preferred skills and experience
Experience supporting HR operations or personnel administration specifically for Poland or Ukraine.
Familiarity with payroll operations or working alongside third-party payroll providers.
Practical experience working with cloud-based HR enterprise systems (such as Workday).
Proficiency with automation and reporting tools such as advanced Excel, Power BI, or Power Automate.
Background in process standardization, process transitions, or knowledge base creation.
What you can expect
We offer competitive benefits, flexible working arrangements, and a collaborative workspace focused on employee growth and well-being.
Get referred
If you know someone who would be a great fit for this role, submit their profile through our internal employee referral portal.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We…