- Where
- Bengaluru, India · Hyderabad, India · Gurugram, India · Chennai, India · Pune, India · Noida, India
- Level
- Senior
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your Role
As a Senior Mainframe Application Support Engineer at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.
There’s never a typical day as a Mainframe Application Support Engineer at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
What You Will DO
Provide L2/L3 production support for mainframe applications built on Natural and Adabas, ensuring high availability and operational stability.
Monitor application performance, troubleshoot incidents, and resolve production issues within agreed SLA timelines.
Perform root cause analysis of application failures and implement preventive solutions to minimize recurring issues.
Support batch processing, online transactions, job scheduling, and production release activities across environments.
Collaborate with business users, development teams, and infrastructure teams to drive timely issue resolution and service improvements.
Maintain operational documentation, support change and release management processes, and ensure compliance with security, audit, and business continuity requirements.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
8+ Years of experience in Mainframe Application Support with a focus on Natural and Adabas technologies.
Proven experience working in IBM z/OS environments with solid knowledge of JCL, TSO/ISPF, SDSF, and mainframe utilities.
Good understanding of CICS,…