Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. For our people, that means doing purposeful work that powers human progress, in a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
As part of the Delivery area, you will lead the implementation, administration and support of the operations we manage for our clients. You will also take an active part in pre-sales, solution design and architecture definition.
You will act as a cross-functional L3 technical reference and lead a squad of network and infrastructure engineers, handling complex technical escalations and supporting both transformation initiatives and day-to-day service operations across multiple customers.
Key Responsibilities
Pre-sales and architecture
Analyze business opportunities and size infrastructure and talent requirements.
Evaluate technical proposals and define reference architectures for Data Center integration and migration.
Incident and problem management
Resolve complex and recurring incidents, ensuring permanent solutions.
Escalate to and technically validate solutions proposed by vendors.
Record and analyze potential problems, keeping the known-error database up to date.
Change and configuration management
Analyze technical risks and impacts of changes.
Plan, execute and monitor changes in production environments.
Keep the CMDB and configuration backups of CIs up to date.
Knowledge management and continuous improvement
Create and maintain resolution articles in the knowledge base.
Develop and implement improvements and automations, and certify process scripts, to optimize operations.
Capacity and event management
Review current infrastructure and systems demand.
Configure monitoring and correlate events and alerts from platforms.
Identify and analyze new platform events.
Operations management and reporting
Prepare and review monthly operations and performance reports.
Ensure the team meets SLAs across critical infrastructure environments.
Leadership and stakeholder engagement
Guide, motivate and mentor the squad, fostering technical skill development.
Run Agile ceremonies, manage the backlog and drive continuous improvement in delivery processes.
Engage directly with enterprise customers and cross-functional stakeholders, and own the Networking and Data Center service domain end to end.
Who You Are
Required Skills & Experience
Bachelor's degree in Systems Engineering, Telecommunications, Electronics or a related field.
10+ years of experience in networking and infrastructure, including leading critical projects, Data Center integrations and complex migrations, and handling L3 escalations.
Strong expertise in Networking: Cisco Routing & Switching and SD-WAN.
Working knowledge of Security (firewalls, segmentation, secure access).
[Confirm whether required or preferred] Hands-on experience with Cisco ACI (Multi-Site, Multi-Pod, IPN) and Application Delivery Controllers (F5 BIG-IP, Citrix NetScaler).
Experience with ITSM/ITIL processes (incident, problem, change, configuration, knowledge, capacity and event management).
Experience with monitoring tools and automation or scripting.
Cisco Certified Network Professional (CCNP) required.
English level: [to confirm].
[On-call / shift schedule, if applicable.]
Preferred
Cisco ACI Specialist or CCIE.
ITIL certification.
Agile or…