Director Store Operations
Company Overview
We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth.
We are seeking an experienced Director, Store Operations, to manage and elevate our stores and operations functions during an exciting phase of growth and operational expansion.
Position Overview
The Director, Store Operations will serve as the Operations leader for retail in North America, overseeing all core operational functions while directly managing asset protection, budget, communications, field execution, procurement, store sales growth and profitability, talent development, and workforce management. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, change management, and day-to-day operations.
Key Responsibilities:
Core Operations
Develop multi-year strategy with implementation plan to achieve business objectives & financial KPIs
Manage budgets and expenses including store labor, procurement, store occupancy,
Develop, implement, and continuously improve Ops policies, processes, and procedures
Lead Operational functions including communications, field execution and workforce management
Lead the execution of markdowns, transfers, seasonal sales, and physical inventory
Create a Center of Excellence through elevated store commitment & execution
Oversee Asset Protection, store shrink results, restitution & investigation processes
Evolve and elevate store reporting, KPI dashboards to align with performance management goals
Oversee Omni-Channel capability, performance metrics, processes and reporting
Maintain the field alignment, tier groups and sales volume bands by store and district
Manage store technology including innovation, pilots, implementations, and decommissioning
Create and maintain Ops records, reporting, and data into an Operational repository.
Communications
Manage, draft and execute internal communications, events, and materials
Partner with Marketing to communicate in-store campaigns and promotions
Develop communication using infographics and pictographs for efficiency and quick comprehension
Calendarize and plan store workload
Administer the communication platform and repository of all communications and documentation
Act as the field advocate and champion a culture of accountability, performance and improvement
Develop two-way feedback loop between home office and the field
Serve as liaison for Ecom, Finance, Marketing, Planning & Allocation, Technology, & Visual
Talent Development
Create ongoing development and training materials for District Manager and Store roles focused on sales performance, operational excellence and brand standards
Implement development program linked to leadership pipelines and succession planning
Develop onboarding roadmap and digitize field training materials
Create selling and product knowledge programs for consistent customer experiences and sales growth
Support HR in developing and implementing Talent Management processes and materials
Qualifications
Bachelor’s degree in business, Retail Management, Finance, or related field
10+ years of progressive Operational experience, including field leadership
Experience supporting retail, multi-location, or customer-facing businesses preferred
Strong experience leading large cross-functional teams
Strong retail financial acumen and budget management experience
Demonstrated ability to operate independently in a lean environment and collaboratively as part of a team
Ability to influence across all levels of the business
Strong organizational skills and attention to detail
Excellent written and verbal communication…