Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.
Labcorp is seeking a remote Sr IT Specialist to join our team!
Location: Texas, Colorado, Utah, Kansas, Nebraska
Work Schedule: This is a full‑time, non-exempt (hourly) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.
Work Authorization: This position requires permanent authorization to work in the United States without employer sponsorship now or in the future. Sponsorship (including H-1B, OPT/CPT, EAD, or other temporary work authorization) is not available.
Job Responsibilities
Technical Support & Incident Management
Manage IT support ticket queues, assign tickets, monitor service levels, and run turnaround time (TAT) reporting.
Resolve complex hardware, software, connectivity, and system issues, averaging 60 or more advanced troubleshooting tickets per week.
Serve as an escalation resource for field technicians and support teams.
Utilize remote support tools to troubleshoot issues, conduct user support sessions, and resolve incidents.
Field Services & System Installations
Install, configure, maintain, and document Labcorp-owned hardware and technology assets for IOPs, PSCs, internal and client locations.
Perform onsite system installations, troubleshooting activities, hardware replacements, and equipment upgrades.
Assist with Link Bridge and Link Autoprint installations and support activities.
Conduct site surveys and provide recommendations for hardware placement, equipment configuration, and technology deployments.
Follow RMA procedures for equipment replacement and return processing.
Acquisitions, Projects & Operational Support
Support ticket overflow during acquisitions, implementations, and large-scale projects.
Organize, coordinate, and execute divisional technology projects.
Assist with technology integration activities related to acquisitions and site transitions.
Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate.
Lead or support special projects as assigned, which will include travel.
Customer & Business Support
Partner with Sales, Phlebotomy, Operations, and client stakeholders to assess technology requirements and coordinate deployments.
Provide customer training and end-user support for hardware, software, and business systems.
Communicate project updates, new processes, and technical information to field service teams and stakeholders.
Compliance & Security
Maintain compliance with corporate IT policies, security standards, and asset management requirements.
Support hardware lifecycle initiatives, including replacement of aging or unsupported technology.
Document installations, service activities, asset information, mileage, time reporting, and project status updates.
Minimum Qualifications
High school diploma
6 or more years of experience troubleshooting Windows-based hardware, software, peripheral devices, and…