Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.
Labcorp is seeking a Support Services Supervisor to join our team in Dublin, OH.
Work Schedule: Tuesday - Saturday (12:00am - 8:30am)
Job Responsibilities
Lead, coach and develop staff in a high-volume problem-resolution environment
Maintain strong floor presence to support escalations, remove barriers and drive timely resolution
Ensure consistent performance, communication, and accountability across shifts
Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation
Prioritize and manage high volumes of issues and escalations; addressing critical items promptly
Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution
Apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately
Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence
Analyze data and communicate trends, risks and recommendations to leadership
Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact
Ensure compliance with policies, procedures and quality standards while maintaining high accuracy
Demonstrate ownership by driving timely resolution and proactively improving processes
Minimum Qualifications
High school diploma or GED
3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment
Preferred Qualifications
Associate’s degree in Medical Technology
1 year or more of experience in a clinical laboratory
1 year or more of supervisory or leadership experience
Additional Job Standards
Understanding of laboratory operations, policies, and procedures
Experience working in a high-volume laboratory environment
Strong computer skills, including proficiency with Microsoft Office applications
Ability to work independently and collaboratively within a team environment
Strong attention to detail with the ability to manage multiple priorities
Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
Ability to lead, coach and develop frontline employees while fostering accountability and high performance
Strong written and verbal communication skills
Flexibility to work extended hours, weekends or alternate shifts as business needs require
Ability to meet the physical requirements of the position
Able to pass a standardized color blindness test
At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!
**Pay Range: 60k- 80ik
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees…