Hybrid | Chicago, IL | Full-Time | $22-$24/Hour | Excellent Benefits
Are you passionate about building strong customer relationships and helping clients maximize the value of their software solutions? Do you thrive in a fast-paced environment where organization, communication, and customer advocacy are key to success?
Labelmaster is seeking a Software Customer Advocate to join our growing software team. In this role, you will be responsible for managing customer renewals, supporting account retention efforts, identifying expansion opportunities, and ensuring customers have a seamless experience throughout the renewal process. You'll serve as a trusted partner to customers while collaborating closely with Sales, Operations, and internal stakeholders to drive customer success and long-term business growth
This is more than a customer service position. You'll play a critical role in renewing software subscriptions, coordinating quotes and ordering documents, maintaining accurate customer records, and proactively helping customers overcome challenges that could impact their continued use of our solutions.
At Labelmaster, we're dedicated to making the world safer by helping organizations navigate the complexities of hazardous materials and dangerous goods compliance through innovative software solutions.
What You'll Do
Manage a portfolio of software renewal accounts and ensure timely completion of renewals nationwide.
Review customer usage, subscription history, and renewal information to recommend appropriate renewal solutions.
Partner with the sales team to process orders, prepare customer quotes, and support activation activities.
Coordinate new supplier setup, documentation, and system updates.
Proactively engage customers ahead of subscription expiration dates to drive retention and renewal success.
Educate customers on product options, services, and solutions that support their evolving business needs.
Identify account growth opportunities and connect qualified leads with the appropriate sales representatives.
Maintain accurate customer, subscription, and renewal records within company systems and CRM platforms.
Coordinate renewal quotes and ordering documentation to ensure timely processing and execution.
Partner with internal teams to resolve customer concerns and improve overall customer satisfaction.
What We're Looking For
Required 2-4 years of sales, account management, customer success, or related experience.
High school diploma, GED, or equivalent experience.
Strong customer service and relationship-building skills
Excellent verbal, written, phone, and interpersonal communication skills.
Ability to manage multiple priorities while maintaining attention to detail and accuracy.
Strong organizational and time-management skills.
Experience working with CRM systems and Microsoft Office applications
Ability to work independently while collaborating effectively with cross-functional teams.
Preferred Undergraduate degree or equivalent work experience
Experience with subscription-based software products or SaaS environments.
Familiarity with Microsoft Business Central (BC) and Microsoft Customer Engagement (CE).
Background in renewals, customer retention, inside sales, or account management.
Why You'll Love Working Here Competitive hourly pay of $22-$24 per hour .
Medical, dental, and vision benefits.
401(k) with company match.
Paid holidays and generous PTO.
Opportunities for professional growth and advancement.
Collaborative, team-oriented culture.
Exposure to innovative software solutions and technology.
Opportunity to make a direct impact on customer retention and business growth.
Join a stable and growing organization dedicated to safety, compliance, and customer success.
Who You Are A customer-focused professional who enjoys helping clients succeed
Highly organized and comfortable managing multiple priorities.
Assertive, energetic, and resilient when navigating challenges.
Self-motivated and able to work…