Starting Compensation:
$44,967.00/Annually
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Job Description:
JOB SUMMARY
This a professional social services position in Behavioral Health and Developmental Services, with the Crisis Intervention Unit.
Employees in this position work with individuals who are in crisis and help to determine their needs, provide short term intervention, and help link them with appropriate services in the community by responding to phone calls.
Often the person answering the phone will handle the case from beginning to end.
At times a worker may pick up the case half way through to relieve the original worker.
An important aspect of this work is the employment of casework skills in obtaining essential information, guiding consumers and members of their families, and helping them to utilize all available resources.
Work also involves the application of problem solving techniques, providing crisis counseling to consumers.
Work is performed in accordance with established regulations, polices, and procedures, but employees are expected to exercise initiative and judgment in discharging their duties.
Work is reviewed by a professional social service or administrative supervisor through regularly scheduled indivdual and group conferences, and the review of records and reports.
REPORTING RELATIONSHIPS
This position reports to the Casework Supervisor.
Cases are reviewed daily by all crisis staff.
The purpose is to review content and disposition to determine whether follow up should occur.
Staff will regularly review cases with each other to ensure compliance and ensure they have not missed relevant information that can be used in determining a disposition.
Supervisors review information daily to ensure that proper policy and procedure are being followed.
This allows the supervisor to review for further recommendation or to validate the work that was done.
All completed assessments are reviewed by the supervisor for content and accuracy. Thus, dialogue is important to ensure a clear and thorough understanding of the case.
ESSENTIAL JOB FUNCTIONS
Work with individuals who are in crisis and help determine their needs, provide short term intervention, and help link them with appropriate services in the community.
Exercise considerable independent judgment and decision making.
Is responsible for responding to incoming call to the crisis office.
Responds to emergencies that occur within Lancaster County.
Works various shifts. As crisis is a 24 hour program staff must be able to quickly make arrangements for shift coverage in the event a co-worker might call off, leaving them without relief. Staff is also required to work holidays, which currently are 12 hour shifts. A full time staff person is required to work a minimum of 3-5 holidays per year. The amount of shifts worked varies depending on the number of staff employed and holiday hours worked the previous year.
Conducts crisis counseling by telephone or by mobile face-to-face contact with consumers.
Assesses needs, refers consumers as needed to other services.
Develops appropriate short-term services as PRN.
Work with family members and significant others to implement short term crisis intervention strategies.
Facilitates voluntary and involuntary hospitalization as necessary and according to the MHPA of 1976.
Conducts outreaches to hospitals, police departments or in the community within the jurisdiction of Lancaster County.
Advocates on behalf of consumers.
Continually updates knowledge of both formal and informal resources offered in the community to better serve the consumer.
Develops, updates and maintains accurate consumer records
Assists other staff as necessary during emergency situations with consumers.
Participates in staff…