Landmark Funeral Group is a people-first funeral services organization that partners with and operates local funeral homes. We are committed to compassionate care, preserving community legacy, and building sustainable operations that support families during life’s most important moments.
The Opportunity
Landmark Funeral Group is seeking a Regional Director of Operations to lead the operational, financial, and leadership performance of approximately 10–15 funeral home locations within an assigned region. This role is responsible for translating company strategy into strong local execution—driving P&L performance, developing leaders, strengthening operations, and ensuring each location delivers exceptional service to families while preserving the local relationships and legacies that make our funeral homes unique.
*Need to be located in the Northwest Ohio region.
*Travel approximately 75% throughout the assigned region, including regular visits to funeral home locations and occasional overnight travel, with flexibility based on business and operational needs.
What You'll Do
Regional Operations & Performance
Provide operational leadership and oversight for approximately 10–15 funeral home locations across the assigned region.
Establish clear performance expectations and operating rhythms for area and location leaders, including business reviews, scorecards, action plans, and follow-up.
Monitor location and regional performance, identify trends and gaps, and implement action plans to improve results.
Ensure appropriate staffing, scheduling, facilities, equipment, inventory, and operational resources are in place to support service delivery and business needs.
Partner cross-functionally with Finance, Human Resources, Marketing, Preneed, M&A, and other teams to execute regional and company priorities.
Lead implementation and change management for new processes, systems, programs, and organizational initiatives.
P&L & Financial Management
Own regional P&L performance, including revenue, EBITDA, margin, expenses, and cash-related expectations.
Develop and manage annual operating budgets and forecasts in partnership with Finance and location leadership.
Review financial results, budget-to-actual performance, variances, and key operating drivers and take action when results are off target.
Drive disciplined management of labor, overtime, purchasing, controllable expenses, accounts receivable, and other key cost drivers.
Identify opportunities to improve revenue per call, service mix, merchandise performance, preneed growth, market share, and other revenue drivers while maintaining family-centered service.
Build financial accountability and business acumen among area and location leaders.
Leadership & Talent Development
Lead, coach, develop, and hold accountable Managing Area Funeral Directors and/or location leaders across the region.
Build a strong leadership bench and succession pipeline by identifying high-potential employees and creating development opportunities.
Lead performance management, goal setting, feedback, and development planning for direct reports.
Partner with Human Resources on recruiting, retention, employee relations, compensation, performance concerns, and workforce planning.
Promote a culture of accountability, collaboration, professionalism, respect, and continuous improvement.
Growth, Service & Community
Develop and execute strategies that strengthen market share, call volume, preneed performance, community presence, and sustainable growth.
Support local marketing, community engagement, referral relationships, and reputation-building efforts.
Ensure locations consistently deliver compassionate, professional, timely, and first-class service to families.
Monitor family feedback, service quality, complaints, and operational issues and ensure appropriate follow-up and corrective action.
Balance operational and financial performance with Landmark’s commitment to dignity, compassion, community relationships, and local…