- Pay
- $45–55k
- Where
- Schaumburg, Illinois, United States
- Level
- Mid
The Client Support Specialist serves as the primary point of contact for agents, attorneys, lenders, and internal team members both before and after a file is scheduled for closing. This role is responsible for managing a wide range of requests related to upcoming closings and general title inquiries while delivering exceptional customer service in alignment with Landtrust’s customer experience standards. Client Support Specialists are expected to respond to emails within two hours of receipt and provide timely, accurate support, including answering questions, preparing CPLs and preliminary CDs, and directing clients to the appropriate team members for specialized assistance when needed.
Core Responsibilities
Manage incoming requests in the shared inbox, ensuring prompt, professional responses in line with service standards
Complete New File Reviews in Resware by opening files, preparing FedEx labels, requesting buyer’s attorney fees and commission statements, obtaining final lender figures, and accurately labeling all documents
Prepare and issue Closing Protection Letters (CPLs) and other required lender documents
Support attorney-based title transactions by preparing Strict Joint Order (SJO) agreements for earnest money
Provide earnest money receipts and assist with processing refunds for cancelled transactions
Serve as the primary point of contact for all earnest money-related inquiries and requests
Responsibilities by Task
Daily
Prepare FedEx shipping labels for outgoing documents
Research and verify property tax information
Prepare preliminary Closing Disclosures (CDs) and fulfill lender-related title requests
Enter buyer’s attorney fees accurately in Resware
Upload, associate, and properly label lender and seller documents within Resware
Weekly
Attend weekly team meetings.
Monthly
Attend Monthly Client Support meetings
Productivity Expectations
Complete an average of 10–20 New File Reviews per day
Prepare and issue an average of 10–15 Closing Protection Letters (CPLs) per day
Respond to and/or acknowledge all personal and team emails within two hours, in accordance with CX guidelines
Requirements
Prior customer service experience
Strong written and verbal communication skills
Effective problem-solving abilities
Patient, level-headed, and able to perform well under pressure
Strong attention to detail
Ability to collaborate and work effectively within a team
Team-oriented mindset
Demonstrates ownership and accountability for work
Salary Range
$45,000-$55,000 base salary
Benefits
Medical
Dental
401k with matching
PTO
VTO