Landtrust Title Services is a title services company focused on delivering customer-centric support and smooth real estate transactions for partners including attorneys, agents, developers, and lenders. Our work is built around accuracy, responsiveness, and a commitment to helping every transaction move forward with confidence.
The Escrow Officer role involves coordinating closing documents with buyers, sellers, lenders, and real estate agents, disbursing funds, and ensuring all documents are accurate and compliant with legal and regulatory standards.
Core Responsibilities
Coordinating
Responsible for entering closing figures and balancing files in ResWare Software.
Acts as the liaison between realtors and lenders prior to closing.
Work with the lender to obtain Lender’s Closing Package and Final CD (applicable for deals that are not classified as a cash deal).
Responsible for responding and handling emails and phone calls from borrower, agent, lenders, and any other persons involved with a transaction according to our CX guidelines.
Submits requests to Clearance Team for review of title clearance items and preparation of miscellaneous required documents for closing.
Reviews file’s supporting documentation, such as mortgage payoff statements, paid assessment letters, commission statements, tax bills, and anything else specific to file.
Escrow
Enter closing figures into the Closing Disclosure (Buyer/Seller CD) and Settlement Statement within Resware
Review title commitments and coordinate the collection of required title clearance items
Review mortgage payoffs to ensure accuracy and completeness
Audit invoices, bills, and commission statements for accuracy
Prepare, print, and organize all miscellaneous documents required for closing
Attend and facilitate real estate closings, greeting buyers, sellers, agents while ensuring all required documents and identification are in place prior to commencement
Ensure the closing package is properly executed, including all required signatures and dates
Serve as the liaison between Realtors and lenders during the closing process
Balance and disburse funds within Resware in accordance with lender instructions and seller attorney closing statements
Responsibilities by Task
Daily
Monitor “My Actions” queue in Resware, or relevant team task spreadsheet, for all assigned tasks, prioritizing files by closing date, and complete assigned items in Resware.
Monitor email daily for incoming requests and respond in accordance with CX guidelines
Coordinate files as needed and as assigned by management
Answer and respond to calls to direct work phone number within the same business day
For applicable teams, monitor the shared team inbox, assign tags as needed, and respond to email requests promptly
Update the coordinator checklist within each file, when applicable
Balance the bottom line in Resware to the Seller’s Closing Statement when provided
Stay current with the closing calendar to ensure awareness of all scheduled transactions and updates
Attend all scheduled closings as required
Respond to post-closing emails and resolve inquiries in a timely manner
Complete and address post-closing questions accurately and efficiently
Manage and respond to emails related to upcoming closings to ensure readiness and alignment
Participate in weekly activities and follow-ups as assigned to support closing operations
Deposit and/or deliver Seller Proceeds, Realtor Commissions and any funds as required daily.
Weekly
Attend team meetings either in person or virtual call (via camera) as scheduled by management
Participate in closing huddles with the Closing team to review updates, priorities, and workflow coordination
Utilize the “Held Funds Report” to identify and appropriately disburse any held funds associated with assigned files
Submit monthly expense reports in a timely manner, ensuring accuracy and proper documentation
Maintain adequate closing office supply levels by monitoring inventory and restocking as…