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Job Description:
The Associate Vice President of Recruitment Process Outsourcing (RPO) Delivery leads service delivery across multiple client programs, with accountability for recruiting performance, operational efficiency, team development, client satisfaction, and program profitability.
This role translates client hiring objectives into effective delivery plans, develops high-performing operational leaders, and ensures consistent execution against service commitments. The ideal candidate combines deep recruiting operations expertise with strong commercial judgment, executive relationship management, and a disciplined approach to continuous improvement.
Duties and responsibilities include, but are not limited to :
RPO/Recruitment Delivery Leadership
Lead delivery across a portfolio of programs, ensuring recruiting outcomes meet contractual commitments, service level agreements (SLAs), and client hiring objectives.
Oversee recruiting operations across the contracted scope, including sourcing, screening, candidate management, interview coordination, and offer support, as applicable.
Translate hiring forecasts and changing client priorities into delivery plans, staffing requirements, and measurable performance goals.
Establish consistent delivery standards while adapting execution to each client’s business needs.
Operational Performance and Continuous Improvement
Improve recruiting productivity, turnaround times, quality, and consistency through standard operating procedures, effective workflows, and disciplined execution.
Use recruiting funnel data to identify bottlenecks, diagnose performance gaps, and implement sustainable corrective actions.
Partner with technology and support teams to improve adoption of applicant tracking systems, recruiting tools, automation, and reporting capabilities.
Lead program transitions, launches, and changes in scope, ensuring delivery readiness and continuity of service.
Team Leadership and Workforce Planning
Lead, coach, and develop program leaders and recruiting teams, establishing clear expectations and accountability for results.
Build leadership capacity through performance management, succession planning, and targeted development.
Align staffing, capacity, and team deployment with hiring demand, contractual requirements, and financial targets.
Partner with HR to strengthen employee engagement, retention, and performance.
Governance
Build trusted relationships with client stakeholders, connecting delivery performance to their talent acquisition and business priorities.
Lead regular performance reviews and executive business reviews, presenting results, risks, improvement plans, and recommendations.
Own delivery escalations, coordinate timely resolution, and communicate clearly throughout the process.
Participate in discussions on service expectations, delivery…