Job Description
Job Description
Job Title: Collections Specialist
Department: Finance
Reports To: AR & Collections Manager
Classification: Non-Exempt
Management Level: Individual Contributor
Levelling
A3
Key Essential Functions
Portfolio Management and Collections
· Manage an assigned portfolio of customer accounts and perform timely collection activity on open and past-due receivables.
· Review accounts receivable aging and prioritize follow-up based on balance, delinquency, payment history, risk, and agreed next action.
· Contact customers by telephone and email to resolve overdue balances, confirm invoice status, and secure payment.
· Obtain and document payment commitments or approved payment arrangements and follow up on missed or upcoming commitment dates.
· Record collection activity, customer communications, payment commitments, and account status accurately in approved systems.
· Maintain professional customer relationships while applying collection policies consistently and protecting confidential information.
Account Reconciliation and Dispute Resolution
· Research disputed or delinquent balances using invoices, contracts, billing records, payment history, credits, and customer correspondence.
· Partner with Sales, Customer Service, Billing, and other internal teams to resolve account discrepancies and customer concerns.
· Document dispute causes, decisions, supporting records, and final resolutions to maintain an accurate audit trail.
Reporting and Finance Support
· Communicate account status, payment commitments, disputes, collection risks, and required actions clearly to the AR & Collections Manager and relevant stakeholders.
· Track assigned work, meet follow-up dates and reporting deadlines, and raise capacity or priority conflicts promptly.
· Support AR email responses, cash-receipt administration, electronic filing, archiving, mailing, or courier activities as business needs require.
· Perform other finance duties as assigned..
Qualifications
Required Qualifications
Experience: · High school diploma or equivalent is required; an associate degree or relevant coursework in accounting, finance, or business is preferred. · One or more years of experience in accounts receivable, collections, billing, cash application, customer service, or finance operations is preferred but not required. · Experience managing customer accounts or a business-to-business collections portfolio is preferred. · Experience using ERP, CRM, accounting, or collections systems like Salesforce or Great Plains is preferred.
Knowledge, Skills &
Abilities: · Excellent Customer Service. · Professional telephone and written communication skills, including the ability to discuss overdue balances, clarify account issues, and de-escalate difficult conversations · Working knowledge of accounts receivable aging, collections, account reconciliation, cash application, and collection documentation is also preferred. · Basic Excel skills including data input, management, validation, and report preparation. · Good research, analytical, reconciliation, and problem-solving skills. · Strong organization, time management, follow-through, and attention to detail across multiple customer accounts and deadlines. · Ability to maintain accurate records, exercise sound judgment, and handle customer and financial information confidentially. · Consistent sense of urgency and ownership when resolving payment, account, or process issues.
TP Core Skills Taxonomy · AI Proficiency · Collaboration · Communication · Critical Thinking · Data Literacy · Emotional Intelligence · Entrepreneurship · Open-Mindedness · Process Excellence · Solution Orientation
Work Environment
Remote
Travel Requirements: No travel expected
Physical Requirements
Office Clerical Category - Appendix 1
For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for…