Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Mandarin Freelance Telephone Interpreter
Job Title: Over-the-Telephone Interpreter (Advanced Level)
Department: Interpreter Operations
Reports To: Contractor Liaison – United Kingdom Interpreters
Location: Work at Home position, any place in United Kingdom
Summary of position:
Renders accurate and complete meaning between source language and target language in the consecutive mode of interpretation; facilitates communication between a speaker of English and a speaker of another language.
Principal Accountabilities:
Exhibits excellent interpreting skills and professional attitude whilst interpreting
Demonstrates accuracy, excellent note-taking skills, objectivity and an ability to handle difficult situations
Provides accurate and complete interpretations of verbal messages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency
Remains impartial and unbiased while using correct protocol
Displays deep understanding of the culture of both languages; recognizes and is sensitive to cultural differences
Manages the flow of the call and avoids taking over the call
Avoids interaction with the limited English speaker w/o client's permission
Ensures the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions
Exhibits knowledge of industry-specific terminology and protocol, i.e. medical/court/insurance/government agencies
Provides excellent customer service to client and limited English speaker, i.e. use of appropriate tone, patience and courtesy
Maintains a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed
Demonstrates dependability
Qualifications
Knowledge, Skills and Abilities
Language Proficiency:
Demonstrates superior proficiency in English and second language
Has in-depth understanding of the cultural dynamics of both languages
Uses a large number of synonyms, idiomatic expressions, proverbs and quotations, as needed
Expresses accuracy in both languages and comprehends various subjects at different levels of complexity
Demonstrates mastery of correct word order in phrases and sentences, and use of proper grammar
Displays good communication skills, i.e. clear enunciation, pronunciation, pleasant and professional tone of voice, and polite forms of expression in both languages
Exhibits competency in the following key industries, i.e. Medical, Financial, Insurance, Courts & Tribunals, Police and/or Government Agencies to include familiarity with terminology, procedures and/or products in those industries
Interpretation Skills .
Interprets in the consecutive mode with a high degree of accuracy and processes information quickly and concisely
Displays knowledge of interpretation methods and procedures
Maintains neutrality towards client and limited English speaker
Demonstrates ability to speak clearly without accent interference
Understands common procedures and practices of industries served by LanguageLine Solutions
Displays cognitive skills needed to effectively interpret, i.e. speed of understanding and expression
Concentrates on and follows the thread of the conversation for an extended period of time; manages flow of call when necessary
Remembers blocks of information and delivers same with accuracy
Grasps the meaning of the message and anticipates direction of the dialogue
Maintains confidentiality and upholds ethical standards at any time
Adapts behaviour in response to varying situations and peoples' reactions while remaining flexible and professional at all times
Maintains high performance, emotional composure and objectivity in all…