Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Help People. Grow a Team. Build Better Software.
Do you enjoy using technology to make a difference in people’s lives? Are you a hands-on technical leader who enjoys developing others and continuing to learn? At Health Advocate, you can help build software that makes it easier for people to navigate healthcare and access the support they need.
We’re looking for a Software QA Manager who can balance business priorities with technical improvements and innovation. You’ll lead our company-wide QA team, including offshore employees, and shape how we test and improve our applications and services. You’ll bring the judgment to decide where automation adds value, where deeper investigation is needed, and how to make the best use of the team’s time.
This role combines people leadership with hands-on engineering. You should be comfortable discussing product risks with business leaders, coaching a QA engineer, reviewing automation code, and investigating an issue across the full application stack.
Experienced SDETs and QA technical leads with demonstrated experience leading technical staff are encouraged to apply.
Key Responsibilities
Lead and Develop the QA Team
· Manage all QA employees, including offshore resources, with clear expectations, work assignments, feedback, and accountability.
· Assess individual and team capabilities, identify skill gaps, and establish training and development plans.
· Mentor staff in testing techniques, automation, troubleshooting, and effective collaboration.
· Conduct performance reviews and support hiring, onboarding, and career development.
· Coordinate work across locations and time zones, establishing effective communication and handoffs.
Set Strategy and Balance Priorities
· Lead QA planning across Health Advocate’s software portfolio.
· Evaluate and prioritize requests for QA support based on business value, product risk, delivery commitments, and available capacity.
· Balance immediate delivery needs with investments in automation, technical improvements, and new testing approaches.
· Review existing test cases, automated suites, environments, test data, and documentation to identify gaps, duplication, and maintenance needs.
· Develop a long-term QA improvement plan with clear priorities, resource needs, and measures of progress.
· Communicate staffing constraints and technical tradeoffs, recommending practical options to leadership.
Guide Full Stack Testing and Automation
· Create and review test strategies and test plans covering the full application stack, including user interfaces, APIs, services, databases, servers, connectivity, and integrations.
· Validate complete user workflows, data integrity, and interactions between systems—not just individual components.
· Design and guide maintainable automation for web, API, Windows desktop, and mobile…