At Latitude, our mission is clear: we make it possible with financing solutions in the moments that matter. Through our Sales Finance business, we partner with leading retailers to deliver flexible, accessible finance at the point of sale — helping partners grow, convert more customers, and deliver better experiences.
Our strategic retail partners represent some of the most complex and high‑impact relationships within Latitude. Effective execution across partnerships of this scale requires strong enablement, disciplined follow‑up, and clear ownership of issues as they arise.
The Area Manager plays a critical role in strengthening Latitude’s relationships with retail partners and driving commercial performance across their territory. They act as the primary connection point between Latitude and regional/store teams, ensuring partners are equipped, supported, and confident to deliver exceptional customer and sales outcomes.
The role combines relationship management, coaching, compliance leadership, and operational execution to grow sales, uplift partner capability, and maintain high standards of customer experience.
Key Responsibilities
Partner & Store Relationship Management
Build and strengthen relationships with regional, store managers, owners, and sales teams across your territory.
Develop a strong understanding of each store’s commercial drivers, customer experience priorities, and operational challenges.
Act as a trusted advisor, supporting stores to maximise finance penetration, conversion, and sales outcomes.
Training, Capability & Compliance
Deliver a structured training framework that lifts product confidence, selling capability, and responsible finance behaviours across all stores.
Ensure training consistently promotes compliant practices aligned with Latitude’s policies, advertising standards, and responsible lending obligations.
Monitor training completion and knowledge gaps, ensuring recertification and reinforcement where required.
Sales Growth & Performance Delivery
Commit to business sales goals and targets, driving results through collaboration, coaching, and joint problem‑solving with retail sales teams.
Identify sales opportunities, performance variations, and emerging trends, and implement tactical actions to support growth.
Analyse store‑level KPIs and recommend targeted solutions to improve application quality, approvals, and attach rates.
Retailer Insight & Operational Understanding
Develop a deep understanding of how your retailers operate — their goals, operating rhythms, customer journey, and business model.
Tailor support based on store maturity, performance, and capability, ensuring interventions are meaningful and commercially impactful.
Capture store feedback and channel insights back into national teams to drive continuous improvement.
Partner Servicing & Support
Provide responsive, on‑call servicing support to retail partners ensuring timely resolution of queries.
Troubleshoot day‑to‑day issues such as application concerns, settlement queries or POS collateral needs.
Maintain strong communication loops with internal teams to close out partner actions and escalations.
Execution Excellence
Ensure stores have up‑to‑date POS finance collateral, system readiness, and compliant promotional materials.
Support execution of national and local campaigns, ensuring stores understand the offer, requirements, and expected outcomes.
Conduct regular store visits, quality checks, and follow‑ups to ensure sustained adherence and performance.
Reporting & Territory Management
Maintain accurate territory‑level reporting on store engagement, training status, performance trends, and identified risks.
Prioritise territory actions using data-led insights, focusing effort where it drives the greatest commercial return.
Keep internal stakeholders informed of key wins, emerging issues, and opportunities across your area.
What you’ll bring:
Experience in partner management, enablement, operations or commercial support…