Overview
FLSA: Exempt.
We are seeking a highly skilled, mission‑driven professional to join our Integrated Support & Recovery Services (ISRS) Division as a Senior Human Services Program Supervisor. This leadership role provides operational and administrative oversight across multiple children’s service programs—including the Children’s Long‑Term Support Waiver (CLTSW), Comprehensive Community Services (CCS), the Children’s Community Options Program (CCOP), and Birth to 3 Services—with a specialized focus on CLTSW policy, operations, and compliance.
The Supervisor plays a pivotal role in ensuring effective, consistent, and compliant service delivery for youth with Developmental Disabilities, Mental Health, Physical Disabilities, and other qualifying needs. A core responsibility of this position is translating State and Federal CLTSW policy into high‑quality operational practice. This includes managing the State Enrollment System through ForwardHealth, overseeing intake processes, monitoring compliance timelines, and maintaining data systems that support reporting, quality assurance, and regulatory mandates. This position also provides direct supervision to a team of social workers and a mental health professional, guiding their practice, ensuring alignment with program requirements, and fostering a collaborative, high‑performing service environment.
This role also requires advanced technical proficiency to analyze, troubleshoot, and resolve functional or data‑related issues between Avatar—our electronic health record system—and other County or State information systems, ensuring accuracy, interoperability, and continuity of operations.
The Supervisor leads operational meetings, develops agendas, coordinates program priorities, and facilitates decision‑making among internal teams, external providers, and State or consortium partners. Collaboration with co‑supervisors is essential to determine shared responsibilities, divide operational duties, and provide reliable backup support to maintain uninterrupted program compliance and service delivery. Additionally, the Supervisor provides routine and ad hoc reporting to Management on operational performance, system challenges, and items requiring administrative attention.
While the administrative focus of this position centers on CLTSW operations, the Supervisor must also demonstrate a strong grounding in broader practice frameworks—such as person‑centered planning, trauma‑responsive approaches, recovery‑oriented models, and developmental perspectives—to support staff working across multiple service areas and to uphold consistency in service quality.
Essential Leadership Functions
Act with Integrity and Build Trust
Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results
Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams
Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy
Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking
Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective…