Overview
FLSA: Exempt. This is a supervisory and administrative position in the Integrated Support & Recovery Services (ISRS) Division of the Human Services Department. This position involves program management as it relates to the short-term and crisis services offered by the Integrated Support and Recovery Services Division. Employee in this position has considerable latitude in the creation, planning and enhancement of programs in conjunction with the ISRS Division Manager, ISRS Assistant Division Manager and other staff of the Human Services Department, within general County and departmental policies and guidelines.
Essential Leadership Functions
Act with Integrity and Build Trust
Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results
Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams
Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy
Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking
Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective Relationships
Communicate and collaborate effectively with stakeholders across the organization
Influence others through coaching, consulting, and team-minded thinking
Develop and sustain partnerships that create positive outcomes for all stakeholders
Cultivate Community Engagement and Provide Excellent Service
Understand and address the needs and concerns of the community
Incorporate community perspectives into decision-making processes
Drive initiatives that create positive impacts beyond the organization
Demonstrate Emotional Intelligence
Show self-awareness and manage emotions effectively in challenging situations
Seek and respond constructively to feedback, even in the face of setbacks
Balance empathy with accountability when leading self and working with others
Essential Job Functions
Plans, develops and operates a variety of comprehensive and coordinated services and directs staff to meet program goals in the following service areas: Chapter DHS 34 Emergency Mental Health Service Programs.
This position requires on call and after traditional business hours work as the Mental Health Crisis Unit operates 24/7, which includes nights, weekends, and holidays.
Collaborates closely with internal partners from other divisions to ensure that crisis-related needs for consumers across Human Services are met. Collaborates with Adult Protective Services unit and Corporation Counsel to ensure that consumers are appropriately served when they are under Chapter 51.15 emergency detentions, commitments, protective placements and guardianships.
Collaborates closely with area law enforcement and hospital personnel regarding crisis and emergency detention dynamics. Fulfills requirements as program administrator as required under DHS 34.21(4)(a) of Emergency Mental Health Services Programs standards. Collaborates closely with external partners regarding crisis services such as stabilization or other community services.
Hires, supervises, trains, coaches, evaluates, disciplines, and schedules the layout of…