End Date
Sunday 27 September 2026
Salary Range
£40,824 - £45,360
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Title: Aftercare Manager
Location: Manchester
Reports to: Head of Aftercare
WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at our Manchester office
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Why Join Lloyds Living?
We’re building something special—a brand that puts people at the heart of everything we do. As Defect Co-Ordinator, you’ll be part of a dynamic team shaping the future of property management and customer care.
Job Description
Purpose of the Role
The Aftercare Manager oversees the day to day delivery of the aftercare service, managing a team of Aftercare Coordinators and ensuring defects are effectively managed through to End of Defects completion.
Acting as the escalation point for complex issues, the role will drive defects through to resolution, manage key stakeholder relationships and ensure developers and contractors meet their obligations to deliver a high standard of customer service.
Key Responsibilities
Manage and develop a team of Aftercare Coordinators, ensuring a high standard of customer service and defect management.
Oversee the management of defects from initial notification through to End of Defects sign off.
Act as the escalation point for complex and high priority defects, driving issues through to resolution.
Manage relationships with developers, contractors, managing agents and other stakeholders to ensure defects are resolved within agreed timescales.
Drive accountability across developers and contractors through regular performance reviews and defect meetings.
Oversee End of Defects inspections process, remedial works and final sign off activities.
Monitor team performance, defect ageing and service levels, taking action where required.
Ensure accurate record keeping, reporting and maintenance of aftercare systems.
Provide clear and timely communication to customers and stakeholders throughout the defects process.
Identify recurring issues and support continuous improvement across the aftercare service.
Skills & Experience
Essential
4 to 5 years' experience within residential property, housebuilding or a developer environment.
Proven experience managing defects through to End of Defects completion.
Previous experience leading or supervising an aftercare, customer care or defects management team.
Strong understanding of residential construction defects, remedial works and developer obligations.
Excellent organisational skills with strong attention to detail.
Strong stakeholder management and communication skills, with the ability to build effective relationships and challenge where necessary.
Experience working with Developers, Managing Agents, Employers' Agents and contractors.
Ability to manage multiple priorities and perform effectively in a fast paced environment.
Proficiency in Microsoft Office applications and defect management platforms such as FixFlo.
Desirable
Experience within a residential developer or housebuilder environment.
Knowledge of defect liability and End of Defects processes.
Experience managing contractor and stakeholder relationships.
Understanding of residential construction defects and remedial works.
What We’re Looking For
Customer focused with a professional and proactive approach.
Strong communicator with the ability to build…