End Date
Sunday 15 November 2026
Salary Range
£72,702 - £80,780
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Content Designer - 12 Month FTC
SALARY: £72,702 - £80,780
LOCATION: London
HOURS: Full-time
WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing
You’ll work within a product team to shape customer and colleague journeys from the start. You’ll:
Shape information architecture, content hierarchy, page structures, interactions and calls to action
Make complex financial products, processes and requirements easier to understand and act on
Decide what people need to know, when they need it and what will help them move forward
Create and test content using research, usability testing, analytics and experimentation
Work directly with Product Designers in Figma to design content and interactions together
Work with Research, Product, Engineering, legal, risk and business specialists to solve customer problems
Use AI to synthesise research, find existing content and identify complexity, inconsistency and duplication
Use AI to generate, prototype and test different content approaches earlier
Create reusable prompts, workflows, agents and patterns that reduce repetitive work and help teams learn earlier
Critically review AI-generated content for accuracy, accessibility, tone, usefulness and customer understanding.
Why join us?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we’re looking for?
Experience in content design, UX writing or a similar user-centred role
Excellent writing skills and the ability to learn complex subjects quickly and explain them simply
Experience designing content for digital products and services
Experience using evidence to make and challenge content decisions
Experience working in multidisciplinary product teams
Experience taking work from discovery through prototyping, testing and delivery
Experience using research and testing to improve content
Confidence working in Figma
A strong understanding of accessibility and inclusive design
The ability to understand end-to-end journeys while paying attention to individual interactions
Confidence identifying when a content problem points to a wider experience problem.
Working with AI
We’re particularly interested in people who:
Experiment with generative AI in their content or design work
Can show how AI has improved their work
Critically review AI-generated content
Understand the importance of accuracy, evidence, accessibility and human oversight
Are curious about how designers and AI could work together differently.
You do not need to be an expert in every AI tool. We’re more interested in curiosity, experimentation and strong content judgement.
And any experience of these would be great
Financial services, lending, fintech or another regulated environment
Complex application, eligibility, decisioning or servicing journeys
Customer and colleague experiences
Design systems and reusable content patterns
Conversational or AI-enabled experiences
Reusable AI workflows or agents.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you:
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