Your job is more than a job
Keeping the financial heartbeat of the LCMC Health steady and in rhythm, as a Cash Management Representative, you’re a vital member of the financial health team, receiving, processing and posting all payments and adjustments, ensuring payments are applied to outstanding balances, researching billing issues and communicating with patients for payment resolution. You work closely with billing, accounting, and patient services to ensure that financial transactions are properly recorded and accounted for.
But it’s more than just math and money. You’re ensuring resources are allocated properly for patient care and other operational needs, while also simplifying, explaining and finding financial resolution for patients during what may be a stressful time in their healthcare journey. That’s why you take numbers seriously and add people skills, professional attitude, and financial integrity for a grand total of YOU. To sum it up, let’s just say how much we love that about you.
Your experiences, knowledge, skills, empathy, team mentality, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this detail-oriented cash management role.
Your Everyday
Performs daily cash posting and reconciliation of electronic and manual payments.
Responsible for retrieving payer remits from various websites for posting.
Knowledge and understanding of electronic system posting logic.
Assist with evaluating payment posting opportunities for 835 and EFT / ERA processing
Analyze paper EOB to ensure accurate posting of payments and adjustments.
Investigates the source of unidentified payments to ensure payments are applied to appropriate accounts.
Run and analyze balancing report to ensure accurate posting.
Scan all cash posting documents that are required into the electronic document system.
Provide suggestions related to process improvement as appropriate.
Clearly identify and report balancing issues to the department supervisor.
Understand the time constraints and deadlines associated with payment research and application and ensure that all daily goals are met.
Executes excellent customer service and professionalism when interacting with staff
Acts in accordance with LCMC’s mission and values, while serving as a role model for ethical behavior
Adheres to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines
The Must-Haves
Minimum:
MINIMUM QUALIFICATIONS
High school diploma or GED with 2 years of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management OR
Strong clerical or banking experience considered.
SKILLS AND ABILITIES
Must be able to pass basic computer skills test and system level training.
Demonstrates knowledge of:
Transaction posting and daily reconciliation processes
Must be able to analyze trends that are seen from different payors and make recommendation
Must be able to operate with relative independence in a fast-paced environment
Ability to exercise good organizational and time management skills.
Attention to detail and transaction accuracy is required. Demonstrated problem-solving and inductive reasoning skills, which manifest themselves in creative solutions for operational inefficiencies
Highly developed communication skills, successfully demonstrated in effectively working with a wide variety of people in both individual and team settings
Analytical skills necessary to perform calculations, analyze remit codes, transfer account reconciliation, and other mathematical functions. Ability to handle multiple tasks simultaneously.
Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change
Demonstrates excellent leadership, conflict-resolution, and customer service skills
Exceptional writing…