Your job is more than a job
🌟 Lead the Teams That Power the Patient Experience
Every patient journey starts with access to care—and behind every great patient experience is a strong leader making sure the right processes, people, and resources are in place.
As a Patient Access Manager , you'll oversee the daily operations of Patient Access while leading teams responsible for registration, admissions, insurance verification, financial clearance, and patient flow. You'll help drive operational excellence, improve revenue cycle performance, and create an environment where both patients and team members can thrive.
If you're a collaborative leader who enjoys developing people, improving processes, and making a meaningful impact across the healthcare system, this role is for you.
💼 What You'll Do
Lead and develop Patient Access teams across assigned areas
Oversee registration, admissions, insurance verification, financial counseling, and patient flow operations
Monitor key revenue cycle metrics and work queues to support reimbursement and operational goals
Ensure compliance with organizational policies, payer requirements, and regulatory standards
Analyze performance trends and implement process improvements
Manage staffing, scheduling, recruitment, coaching, and performance evaluations
Partner with clinical, operational, and revenue cycle leaders to improve patient access and operational efficiency
Resolve escalated patient, account, and operational concerns
Support training, education, and ongoing development of Patient Access staff
Drive a culture focused on exceptional customer service, accountability, and continuous improvement
⚡ What Makes You Great in This Role
You know how to inspire and develop high-performing teams
You can balance patient experience, operational efficiency, and financial performance
You thrive in fast-paced environments where priorities shift quickly
You use data to identify opportunities and drive results
You build strong relationships and collaborate effectively across departments
You aren't afraid to roll up your sleeves and jump in when needed
🧠 What You Bring
Strong leadership and team development skills
Experience managing patient access, registration, admissions, revenue cycle, or related healthcare operations
Knowledge of insurance verification, financial counseling, and payer requirements
Excellent communication, problem-solving, and decision-making abilities
Experience improving workflows, processes, and operational performance
Proficiency with healthcare technology systems and Microsoft Office applications
📋 Minimum Requirements
High School Diploma or equivalent
5+ years of experience in a customer service-related role, including healthcare, revenue cycle, registration, financial counseling, banking, or hospitality
At least 3 years of direct Patient Access experience (included in the 5 years above)
⭐ Preferred:
Bachelor's Degree or higher, CHAM or CHAA certification, Medical Assistant certification, or another medical specialty-based certification
4+ years of experience as a Patient Access Representative, preferably in a hospital, Emergency Department (ED), or bed management setting
Knowledge of Electronic Medical Record (EMR) systems, hospital Admission, Discharge, and Transfer (ADT) functions, and payer guidelines
🎯 Why This Role Matters
Patient Access is more than registration—it's the foundation of the patient experience and a critical driver of organizational success. Your leadership helps ensure patients receive timely, compassionate service while supporting operational efficiency, revenue integrity, and exceptional care delivery.
💙 Make a difference—by leading the teams that help patients access the care they need, when they need it most.
WORK SHIFT:
Days (United States of America) LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish…