The Retirement Plan Operations Specialist supports the day-to-day servicing and operational needs of the firm's retirement plan business. This role serves as a technical and operational resource for existing retirement plan relationships, helping ensure service requests, documentation, vendor coordination, plan reviews, and ongoing plan requirements are handled accurately, timely, and consistently. The primary focus of this role is retirement plan service delivery and operational execution. Business development, overall retirement plan strategy, and leadership of the retirement plan business are outside the primary scope of this position.

Retirement Plan Service & Administration

Manage the day-to-day servicing and administration of the firm’s existing retirement plan relationships within established processes and service standards.

Coordinate and track plan sponsor and advisor service requests, plan updates, documentation, deadlines, and outstanding items through completion.

Maintain accurate plan information, sponsor contacts, vendor relationships, service history, and required documentation within the firm's systems.

Participate in plan sponsor meetings when technical or service expertise is needed.

Demonstrate ownership and follow-through on assigned service matters from initiation through resolution, including timely communication of status and outstanding items.

Recordkeeper, TPA & Vendor Coordination

Serve as an operational point of contact with recordkeepers, third party administrators, and other retirement plan service providers.

Coordinate service requests, plan updates, documentation, and issue resolution with external partners.

Track outstanding vendor items and timely escalate unresolved, higher-risk, compliance-related, or out-of-scope matters to the appropriate internal leaders or resources.

Plan Reviews, Technical & Compliance Support

Support the preparation and coordination of annual and periodic plan reviews, including gathering plan data, benchmarking information, investment information, and service history.

Provide technical retirement plan support to advisors, business development, and internal service partners as appropriate.

Support documentation and coordination related to Form 5500 filings, audits, plan testing, fiduciary reviews, and other regulatory or administrative requirements.

Track applicable plan deadlines and escalate potential compliance, fiduciary, or regulatory concerns appropriately.

New Plan Implementation & Transition Support

Partner with business development, advisors, recordkeepers, TPAs, and internal teams to support the implementation of newly won retirement plan relationships.

Gather required plan information and documentation, track implementation requirements, and coordinate operational onboarding activities.

Help ensure a clear handoff from business development into the firm's ongoing servicing model.

Maintain visibility into implementation status, outstanding requirements, and service-related dependencies and communicate updates to the appropriate internal leaders.

Operational Execution & Internal Partnership

Follow established retirement plan workflows, procedures, documentation standards, service expectations, and defined decision-making protocols.

Maintain visibility into outstanding service items and provide timely updates to internal partners.

Identify recurring service issues, documentation gaps, or workflow challenges and bring them to the appropriate leader for review and approval.

Support implementation of approved process improvements, procedures, templates, and service documentation.

Collaborate with advisors and internal service teams to provide a consistent and responsive retirement plan client experience.

Qualifications

Bachelor's degree, or equivalent relevant professional experience.

Retirement plan industry designation such as QKA®, CPFA®/QPFC, or comparable credential preferred.

Experience in retirement plan servicing, administration,…