Job Summary:
The Program Manager provides leadership and oversight of supportive services at Thunderbird Apartments and the Phoenix Master Lease Program. This position supervises staff, ensures quality resident services, supports housing stability outcomes, and maintains compliance with agency and funding requirements. The Program Manager collaborates with internal departments, property management, landlords, and community partners to support program success and advance A New Leaf's mission and goals.
Salary: $62,000 yr
Schedule: Mon - Fri 8am - 4pm (Flex hours -Weekends as needed based on program needs)
Responsibilities:
Oversee day-to-day supportive services operations for Thunderbird Apartments and the Phoenix Master Lease Program.
Recruit, train, supervise, coach, and evaluate supportive services staff across Thunderbird Apartments and the Phoenix Master Lease Program.
Establish performance expectations, support professional development, and provide ongoing coaching, accountability, and performance management.
Coordinate staff schedules, site coverage, caseloads, and workloads to ensure effective and responsive service delivery.
Foster a collaborative, inclusive, and accountable team environment that reflects A New Leaf's mission, values, and service standards.
Lead and support organizational and program changes through effective communication, collaboration, and staff engagement.
Ensure compliance with agency policies, contractual requirements, funding regulations, program standards, and applicable laws.
Monitor program performance, service quality, housing stability outcomes, and contract deliverables; implement corrective actions and continuous improvement strategies when needed.
Review service documentation, assessments, data entry, reports, and housing outcomes for accuracy, timeliness, quality, and compliance.
Align staffing, resources, and service delivery strategies with program goals, performance measures, and intended outcomes.
Ensure residents receive individualized, strengths-based supportive services that promote housing stability, self-sufficiency, and overall well-being.
Oversee Phoenix Master Lease supportive services, including resident engagement, housing stability planning, referrals, landlord communication, and tenancy support.
Support staff in addressing housing barriers, lease compliance concerns, conflict resolution, crisis situations, and service coordination needs.
Coordinate resident engagement activities, life skills programming, community-building opportunities, and resident events that support housing stability and positive outcomes.
Build and maintain effective working relationships with internal departments, community partners, landlords, property management companies, funding agencies, and other stakeholders.
Attend and participate in internal and external meetings, trainings, and collaborative initiatives that support program goals and organizational objectives.
Collaborate with the Philanthropy Department to coordinate volunteer involvement and support program activities.
Communicate program updates, outcomes, operational needs, and challenges through verbal communication, reports, and other required documentation.
Manage Thunderbird Apartments campus events, room reservations, facility access, alarm coordination, and relationships with visiting agencies and community partners, as applicable.
Promote and enforce agency policies, professional boundaries, safety protocols, and performance expectations across both programs.
Remain accessible and responsive to staff, residents, and stakeholders during business hours and respond appropriately to urgent operational, housing, safety, or resident concerns.
Be available to work evenings, weekends, and participate in on-call responsibilities as needed to support program operations and resident needs.
Operate agency vehicles for approved client transportation and program-related activities when authorized.
Perform other duties as…