- Pay
- $62–93k
- Where
- New York, NY, NY, United States
- Level
- Mid
Position Title: Onboarding Specialist
Location: Remote
Who We Are:
As Nelson Mandela said, “Sport has the power to change the world. It has the power to inspire. It has the power to unite people in a way that little else does.”
At LeagueApps, we agree. Mission-driven at our core, every member of our team is committed to a world where all kids and communities can benefit from youth sports. We help leading youth sports organizations operate, engage, and win with the industry's most comprehensive youth sports management platform. We power thousands of clubs, camps, tournaments, and leagues, and reach millions of participants each day.
Beyond our technology, we’re focused on developing the industry’s youth sports leaders through our NextUp: Youth Sports Management Community—providing them with opportunities for professional development and networking. Through events, content, and leadership development programming, we’re taking youth sports management to the next level. Through our FundPlay program, we provide support to sports-based youth development organizations that bring sports experiences to hundreds of thousands of underserved kids and communities. We are also founding members and leaders of the PLAY Sports Coalition, a group that advocates for youth sports at the national level.
Role Mission:
The Onboarding Specialist owns each new partner’s Year 1 onboarding experience, picking up from Sales and guiding them through the full activation process to ensure they find value in our platform quickly and confidently. In this role, you will manage all phases of partner onboarding—from the kickoff call through transacting, platform training, and activation of every planned Year 1 expected program—across a diverse portfolio of new accounts. A partner’s first program launch is a major milestone, but onboarding is complete only when every planned Year 1 program is closed and the partner graduates to their long-term LeagueApps team. You will be responsible for driving strong activation rates across your book of business while maintaining an efficient and consistent approach to every partner launch. Your ability to build trust, set clear expectations, and keep onboardings on track will be the key to your success in this role.
What You’ll Do:
Manage all phases of partner onboarding, launch, and activation across your assigned portfolio, including: Initial Kickoff Calls
Program Builds and Activations
Platform Training Sessions and Enablement
Handoff Calls
Conduct 45–60 minute 1:1 training sessions with new partners, guiding them through platform setup and the capabilities most relevant to their organization, from core features to newer functionality being released.
Maintain an active book of business of onboarding partners, managing multiple launches simultaneously with consistency and care.
Drive strong activation rates of new partner EARR sold through timely, consistent follow-up and proactive partner engagement, including continued monitoring of upcoming Year 1 launches after a partner begins transacting.
Keep every planned Year 1 program current in Gainsight, updating timing and status as partner plans change and closing each as won or lost. A partner’s first transaction does not end your ownership while other Year 1 programs remain open.
Complete internal pre-kickoff preparation, including reviewing Salesforce Launch Handoffs, confirming gateway setup, and building partner-specific onboarding decks.
Perform consistent follow-up with partners and never end a call with an unactivated partner without the next meeting scheduled.
Triage and route partner issues appropriately—escalating troubleshooting, member management, and gateway items to the Support team via warm handoffs.
Spot-check partner accounts in the LeagueApps management console and Gainsight to confirm accuracy of rates, org details, and launch status.
Maintain accurate records in Gainsight, keeping all launch details, ongoing programs, onboarding CTAs, and session notes up…