Position Overview
We are seeking an experienced, results-driven Vice President of Operations to lead operational performance across a growing restaurant franchise system. This executive will be responsible for driving franchisee success, improving unit-level economics, ensuring brand consistency, and building the operational infrastructure necessary to support continued expansion.
The ideal candidate brings a strong background in restaurant franchising, a deep understanding of multi-unit operations, and a proven ability to influence franchise partners while maintaining high operational standards.
This individual must be equally comfortable developing long-term operational strategies and working directly with franchisees in the field to improve restaurant performance.
Key Responsibilities
Franchise Operations & Performance
Lead the overall operational strategy and execution across the franchise system.
Drive improvements in restaurant-level sales, profitability, guest satisfaction, and operational efficiency.
Establish and monitor key performance indicators, including same-store sales, labor costs, food costs, throughput, guest experience, and franchisee profitability.
Partner directly with franchise owners and multi-unit operators to identify performance opportunities and implement actionable improvement plans.
Develop operational standards and accountability systems to ensure consistent execution across all locations.
Identify underperforming restaurants and work collaboratively with franchisees to develop and execute turnaround strategies.
Ensure franchisees have the tools, resources, and operational support necessary to operate successful restaurants.
Franchisee Relations & Leadership
Build strong, credible relationships with franchise owners and operators throughout the system.
Serve as a trusted operational advisor to franchisees while balancing franchisee needs with brand standards and business objectives.
Lead and develop the franchise operations support team, including Directors of Operations, Franchise Business Consultants, and field support personnel.
Establish clear performance expectations, communication processes, and accountability throughout the operations organization.
Facilitate franchisee meetings, operational reviews, and best-practice sharing across the system.
Partner with executive leadership to address franchisee concerns and strengthen overall franchisee engagement.
Operational Excellence & Brand Standards
Develop, implement, and continuously improve operational systems, processes, and standard operating procedures.
Ensure consistent execution of food quality, service standards, cleanliness, safety, and the overall guest experience.
Oversee operational assessments, field visits, and brand compliance initiatives.
Identify opportunities to simplify restaurant operations, improve productivity, and reduce controllable expenses.
Partner with Training, Marketing, Technology, Supply Chain, and Development teams to ensure operational alignment.
Lead the successful implementation of new operational initiatives, technology platforms, menu introductions, and service improvements.
Franchise Growth & New Restaurant Openings
Partner with Franchise Development and Real Estate teams to support the successful expansion of the restaurant system.
Ensure operational readiness for new restaurant openings, including training, staffing, systems, and franchisee support.
Develop scalable processes that allow the organization to grow without compromising restaurant performance or guest experience.
Support franchisee onboarding, operational training, and new-market development.
Evaluate operational capacity and identify organizational needs as the franchise system expands.
Financial Performance & Strategic Planning
Drive improvements in restaurant-level profitability through disciplined management of labor, food costs, productivity, and controllable expenses.
Analyze systemwide performance trends and translate financial and opera…