About the Brand
Established in 1972, TONY BIANCO has been dedicated to designing quality, fashion-forward footwear for five decades. Today, TONY BIANCO is Australia’s leading footwear brand, celebrating individuality as the essence of true style. With considered details, dynamic heel heights, and a focus on leather textures, we embrace low-key luxury and minimalistic dressing to create a future-proof shoedrobe.
About the Role
We are seeking enthusiastic and customer-focused Seasonal Sales Associates to join our boutique, powered by the Leap Platform, during the upcoming peak selling season. This role is ideal for individuals who enjoy creating meaningful customer connections, delivering exceptional service, and contributing to a fast-paced, team-oriented store environment.
As a brand ambassador, you will bring the customer experience to life through authentic engagement, product knowledge, and thoughtful selling. You will connect with customers, understand their needs, share the brand story, and provide personalized recommendations that create memorable shopping experiences.
You will also support day-to-day store operations, maintain a welcoming and organized environment, and collaborate with your team to meet business goals. Flexibility and reliability are important, as seasonal associates will help support increased traffic, events, promotions, weekends, and other key moments throughout the season.
Hourly Pay Range: $19– $21. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.
What You'll Do
Create Exceptional Customer Experiences
Engage customers through authentic conversation, active listening, and personalized recommendations.
Build product knowledge to confidently educate customers and share the brand story.
Provide thoughtful service throughout the customer journey, from initial engagement through checkout.
Represent the brand with professionalism, enthusiasm, and a customer-first mindset.
Support Sales & Store Goals
Proactively engage customers and contribute to daily sales goals.
Identify opportunities to educate, recommend, and enhance the customer’s shopping experience.
Stay engaged and productive during both peak and slower periods.
Collaborate with leadership and teammates to support overall store performance.
Support Store Operations
Maintain a clean, organized, and customer-ready store environment.
Assist with replenishment, inventory, shipment processing, and other daily operational tasks.
Support opening and closing procedures and other responsibilities as assigned.
Follow brand standards and company procedures to ensure a consistent store experience.
Be a Reliable Team Member
Work collaboratively and contribute to a positive team environment.
Maintain dependable attendance and punctuality throughout the seasonal assignment.
Demonstrate flexibility and willingness to support changing business needs.
Help create a positive and energetic environment for both customers and teammates.
Key Performance Indicators (KPIs)
Customer Experience : Creates meaningful customer interactions through exceptional service, product knowledge, and personalized engagement.
Sales Performance : Contributes to store goals through proactive customer engagement, effective selling behaviors, and thoughtful recommendations.
Brand Representation : Consistently represents the brand with professionalism, enthusiasm, and alignment with brand values.
Reliability & Teamwork : Demonstrates dependable attendance, flexibility, and a collaborative approach throughout the seasonal assignment.
Operational Execution : Completes daily responsibilities accurately and maintains a clean, organized, and customer-ready store.
Position Requirements
Previous retail, hospitality, or customer-facing experience required.
Passion for creating exceptional customer experiences and building authentic customer connections.
Strong communication skills with the ability to engage a diverse range of…