Benefits
Paid Time Off & Paid Company Holidays
Medical, Dental, Vision & Life Insurance
Flexible Spending Account (FSA)
403(b) Retirement Plan with Company Match
Short-Term & Long-Term Disability
$0 Copay for Legacy Provider visits
$0 Copay for prescriptions filled at Legacy Pharmacies
Travel Insurance & Pet Insurance
Subsidized Gym Membership
And much more!
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Location: Legacy Pasadena Southmore - 1951 Southmore Ave, Pasadena, TX 77502
Behavioral Health Representative I - Bilingual Spanish - Job Overview
Schedule: Monday-Friday (9:30AM-6:30PM) | Hybrid
As a Bilingual Behavioral Health Representative I, you will play an important role in creating a welcoming, organized, and connected care experience for patients receiving behavioral health services. You will partner with on-site Behavioral Health providers, including all provider types, by providing hands-on administrative and clinical support that helps patients feel prepared and supported at every step.
This meaningful role combines organization, communication, patient support, and teamwork. Your work managing provider schedules and referrals, obtaining vital signs, completing risk assessments, and helping coordinate behavioral health emergencies will allow providers to focus on patient care while helping improve access throughout the community.
Why This Role Matters
Support on-site Behavioral Health providers and help coordinate smooth daily operations.
Make a difference through compassionate patient communication, registration support, screening, and follow-up.
Collaborate closely with providers, clinical staff, patients, families, and community resources.
Contribute to safe, respectful, and professional care environments.
Build your experience across behavioral health administration and clinical support functions.
Support continuity of care and timely access to Behavioral Health Services.
You will join a collaborative team where your attention to detail, compassion, and passion for community healthcare matter every day. Whether you are coordinating interpretation services, managing appointment access, assisting with clinical procedures, or responding to patient needs by phone, you will help create a more connected and supportive healthcare experience.
Key Responsibilities
Arrange language line interpretation services.
Sort or dispense mail/faxes.
Assist new patients with the registration process by sending VSC and following up on the day of appointment if they have not completed intake forms.
Manage EHR and continuity of care lists.
Manage provider schedules to optimize patient access, including scheduling, canceling, and rescheduling patients as needed.
Manage the waitlist for all Behavioral Health Services to fill open appointment slots.
Process and follow up on Behavioral Health internal service orders, including psychological testing referrals and Integrated Behavioral Health (IBH).
Obtain vital signs on patients and enter them into EHRS in a timely fashion.
Screen new patients and complete risk assessments as needed.
Translate for monolingual providers, as needed.
Attend required mandatory all-staff meetings.
Complete reminder calls to all unconfirmed patients for scheduled appointments to ensure compliance.
Process psychological testing prior authorizations to ensure insurance covers visits.
Answer phones and retrieve voicemail messages left; send phone notes to the appropriate provider, including refill requests, school-requested forms, letters for patients, and other matters.
Provide data entry, general office duties, and administrative support for Behavioral Health at the clinical site.
Complete prior authorizations for medications as requested by insurance.
Assist with triaging behavioral health emergencies in the clinic as needed, staff with the appropriate licensed provider, and handle matters per Behavioral Health policies and procedures.
Handle blood draws, injections, EKGs, and drug…