Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
We’re looking for an experienced, motivated and detail‑focused Claims Assessor to join our Group Protection Claims team. Offering up to £42,000 depending on experience. In this role, you’ll play a key part in delivering a proactive and high-quality claims service, supporting customers and clients at important moments while ensuring fair and accurate outcomes.
What you'll be doing:
Assessing and triaging new Group Protection claims and identifying required evidence
Managing claims end to end, making fair and accurate decisions on liability
Authorising and processing claim payments within agreed authority levels
Building and maintaining relationships with IFAs, employers and stakeholders
Reviewing medical evidence and determining next steps in the claims process
Supporting rehabilitation and return‑to‑work solutions where appropriate
Using data and insight to support portfolio management and identify trends
Ensuring service delivery meets quality, regulatory and customer expectations
Who we're looking for:
Experience in claims, Group protection is desirable
Strong analytical skills and ability to make balanced decisions
Excellent communication skills, both written and verbal
Ability to build relationships with customers and stakeholders
Good understanding of customer needs and delivering fair outcomes
Strong attention to detail and ability to manage workloads effectively
Awareness of regulatory requirements and data protection
Interest in developing knowledge of Group Protection products and claims
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are many discounts we offer – both for our own products and at a range of high street stores and online
We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of…