Plumbing Service Project Manager
Location: San Jose, CAJob Type: Full-time, In-OfficeRemote Option: Not Available
Therma has an immediate need for an experienced Plumbing Service Project Manager based out of our San Jose office. This role is ideal for someone who enjoys managing fast-paced service work, building strong customer relationships, and taking ownership of projects from initial scope and estimate through execution and closeout.
The Plumbing Service Project Manager will oversee a variety of plumbing service projects, ranging from smaller repair and maintenance work to larger, more complex projects. You'll work directly with customers to understand their needs, develop scopes of work, prepare estimates and budgets, coordinate labor and materials, and ensure projects are completed safely, efficiently, and profitably.
This is a hands-on role that requires strong technical knowledge, commercial awareness, and the ability to manage multiple projects and priorities at once. Above all, you'll serve as a trusted partner to our customers and help ensure a high level of service and customer satisfaction.
Essential Duties and Responsibilities
Manage plumbing service projects from initial customer request and estimating through execution, billing, and closeout.
Develop scopes of work, budgets, estimates, proposals, and project schedules.
Build and maintain strong relationships with customers and serve as a primary point of contact throughout the project.
Identify customer needs, develop service opportunities, follow up on leads, and support ongoing account growth.
Coordinate and lead project teams, field personnel, subcontractors, vendors, and internal resources as needed.
Prepare budget projections, maintain accurate cost forecasts, and manage projects to established revenue and profitability goals.
Track labor hours, material costs, equipment, subcontractor costs, and overall project performance.
Estimate, prepare, and manage change orders and communicate changes clearly to customers and project teams.
Procure materials and equipment and coordinate delivery based on project schedules and field requirements.
Review drawings, specifications, submittals, and other project documentation; redline or mark up drawings as needed.
Attend customer meetings, site walks, and project meetings and maintain regular communication with the field and customer.
Troubleshoot technical and operational issues and work collaboratively with field teams to develop practical solutions.
Identify existing plumbing systems that may not meet current plumbing codes and develop recommendations and estimates for corrective work.
Support plumbing service and preventative maintenance needs, including storm, sewer, grease waste, and related plumbing systems.
Apply value-engineering principles and identify opportunities to improve project execution, cost, and customer outcomes.
Maintain accurate project documentation, contracts, change orders, forecasts, and other required project records.
Provide leadership and mentorship to project and field teams while reinforcing accountability, safety, quality, and Therma's project management standards and procedures.
Required Qualifications
5+ years of experience in commercial plumbing, mechanical construction, or plumbing service, with demonstrated responsibility for managing projects, customers, budgets, and/or field operations.
Strong working knowledge of commercial plumbing systems, service, repair, installation, and preventative maintenance.
Ability to scope and estimate plumbing service and corrective work.
Working knowledge of applicable plumbing codes and the ability to recognize existing conditions that may require corrective action.
Experience managing project budgets, cost projections, change orders, labor, materials, and project profitability.
Strong customer relationship and communication skills with the ability to confidently interact with building owners, facility teams, contractors, vendors, and field…