Are you ready to make a difference and lead operations that directly support our nation's defense?
Leidos, a Fortune 500 leader in technology, engineering, science, and mission-focused solutions, is dedicated to solving the world's most complex challenges across the defense, intelligence, civil, and health markets.
We are seeking a highly motivated and experienced Operations Deputy Service Delivery Manager to join our team onsite at Scott Air Force Base, Illinois, supporting the Defense Information Systems Agency (DISA). DISA delivers critical Defense Information Systems Network (DISN) services to the Department of War (DoW) and national security organizations worldwide.
Our geographically dispersed operations team of more than 240 professionals provides 24x7x365 mission-critical support , ensuring the availability, reliability, and operational resilience of DISN services through proactive network monitoring, incident management, service restoration, and infrastructure sustainment.
As the Deputy Operations Service Delivery Manager, you will serve as a key leader on a high-visibility, mission-critical DISA program , helping direct operational execution, optimize workforce performance, strengthen customer relationships, and drive innovation and continuous improvement. You will play an instrumental role in shaping operational strategy, ensuring contractual performance, and delivering measurable mission outcomes across a complex, globally distributed network environment.
Primary Responsibilities:
Program Execution: Support the SDM in planning, coordinating, and executing operations to meet mission objectives and contractual requirements.
Operational Leadership: Oversee daily NOC operations, functional leaders, and technical personnel to ensure mission readiness and operational excellence.
Personnel Management: Manage recruitment, staffing, training, performance evaluations, employee development, recognition, compensation recommendations, and disciplinary actions.
Contract Performance: Monitor SLAs, performance metrics, and contractual requirements; implement corrective actions to address deficiencies.
Financial Management: Support budget execution, resource allocation, staffing forecasts, and schedule management to meet program objectives.
Risk and Issue Management: Identify, assess, and mitigate operational risks, resolve complex issues, and execute corrective action plans.
Customer Engagement: Collaborate with Government customers, subcontractors, and stakeholders to resolve challenges and achieve mission priorities.
Reporting and Accountability: Provide operational updates, performance reports, and actionable recommendations to program leadership and Government stakeholders.
Operational Coordination: Manage multiple concurrent activities, establish priorities, and ensure timely execution of operational action plans.
Innovation and Process Improvement: Drive automation, enterprise monitoring enhancements, process standardization, and cost-saving initiatives to improve NOC efficiency and mission performance.
Travel: Occasional travel may be required to support operational and customer engagements.
Required qualifications:
Network Operations Leadership: Proven experience managing mission-critical, 24x7 NOC or enterprise network operations.
Team Management: Demonstrated success leading large, geographically dispersed technical teams, driving accountability and operational performance.
Contract Management: Experience directing contractor personnel, managing technical activities, and ensuring compliance with contractual performance requirements.
IT Service Management: Strong knowledge of incident, problem, and trouble management, service restoration, continuity of operations, and ITIL best practices.
Technical Expertise: Working knowledge of enterprise network architectures and protocols, including BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, and VRF.
Workforce Development: Experience recruiting, training, mentoring, and retaining…