Current Employees of Happen Bank: Please apply via your internal Workday Account
Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About the Role
Happen Bank is looking for a Sr Product Manager to help shape and deliver the technology and tools that support our Financial Crimes Compliance (FCC) organization. In this role, you'll partner across FCC, Fraud Operations, Engineering, Data, and Risk to modernize investigator workflows, strengthen compliance capabilities, and improve how financial crime investigations are managed.
You'll help define the long-term product vision, lead product discovery, and deliver scalable solutions that improve investigator efficiency, consistency, and quality while meeting the regulatory and operational requirements of a financial institution.
What You'll Do
Product Vision & Strategy
Help define the product vision and strategy for FCC technology, including platforms, workflows, and investigator tools
Translate operational challenges, investigator needs, and business objectives into an outcome-driven product roadmap, prioritizing investments based on measurable impact, success metrics, and strategic alignment
Partner with FCC leadership and cross-functional stakeholders to align product priorities, technology capabilities, and operational requirements
Product Discovery & Outcome Ownership
Lead product discovery to understand investigator behavior, workflow inefficiencies, system gaps, and operational challenges, validating solutions through research, prototyping, data, and experimentation
Define clear success criteria for product initiatives and use performance data, telemetry, and qualitative feedback to evaluate results and continuously improve outcomes
Foster evidence-based decision-making, helping teams iterate quickly and adjust priorities when solutions are not delivering the intended impact
Execution & Delivery Excellence
Drive delivery of FCC tools and platform enhancements that improve investigator productivity, operational efficiency, consistency, and scalability
Partner with Engineering and Design to balance delivery speed, technical feasibility, user experience, and long-term platform health while ensuring solutions meet regulatory, security, and risk requirements
Develop and improve operational processes, partner on system and data architecture, and implement and monitor controls that support effective FCC operations
Build a deep understanding of data sources across platforms and partner with Fraud Operations to develop cohesive case management and investigation processes
Cross-Functional Leadership
Establish effective ways of working across Product, FCC, Operations, and Technology teams, promoting accountability, collaboration, and continuous improvement
Influence decisions across Technology, Data, Operations, Risk, Compliance, and Servicing to support product alignment and platform scalability
Build trusted partnerships with FCC leaders and cross-functional stakeholders, clearly communicating product roadmaps, priorities, progress, and outcomes to senior and executive leadership
Share product management best practices and help strengthen product discovery, execution, and collaboration across teams
About You
4+ years of Product Management experience, including experience supporting Financial Crimes Compliance (FCC) technology, products, or related solutions
Bachelor's degree or higher, or equivalent combination of education and experience
Direct experience developing or supporting…