Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.
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Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.
And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.
A Day in the Life
The VP Servicing will oversee all responsibilities assigned to the Servicing Team. Some travel may be required.
Lendistry: Who We Are
We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!
What You’ll Be Doing
Leadership:
Department Oversight: Manage daily loan operations, including payment processing, record reconciliation, and escrow account administration (such as taxes and insurance), loan boarding, and collateral perfection.
Supervise loan servicing specialists, handle performance reviews, provide coaching, and set performance goals.
Regulatory Compliance: Ensure all servicing activities adhere to federal, state, and internal banking regulations and investor guidelines.
Escalation Resolution: Act as the primary point of contact for complex borrower complaints, tier-3 servicing issues, and technical system problems.
Process Improvement: Identify workflow inefficiencies, update internal procedures, and implement new tracking or core software tools.
Cross-Functional Collaboration: Partner with departments like accounting, treasury, credit, portfolio management, collections, special assets group, and origination to streamline handoffs and resolve portfolio discrepancies
Team’s Responsibilities:
Servicing Conventional loans on an ongoing basis.
Ensure the team is boarding loans within required time frames.
Ensure positive and negative reporting is provided to reporting government agencies monthly and/or quarterly
Ensure reports are provided to Bank Partners, FHLB, SBA and State accurately and within required time frames.
Oversee the process of draws for RLOC.
Ensure the Post-closing loan process is managed appropriately. The Post-closing loan process includes but is not limited to updating the tickler report.
Obtain and organize requested loan information needed for internal audits as well as external audits performed by Lendistry’s partners.
Support the preparation of packages for purchased loan by Investors/Banks.
Ensures team is releasing collateral upon loan termination and release of UCC filings.
Customer retention and communication.
Customarily and regularly exercises discretion and independent judgment.
Perform other duties as assigned to support the efficient and effective operation of the department.
Your Areas of Knowledge and Expertise
Experience with Northridge Loan Servicing System is preferre.
Bachelor’s degree in related field or 7…