Job Description:
Your Impact
Are you ready to lead the post-design support of a critical national capability? As the Principal Post-Design Support Engineer, you will be accountable for the effective sustainment, improvement and technical-support performance of a complex operational capability once solutions enter service.
You will provide leadership across a multidisciplinary PDS team and coordinate engineering, service, commercial, supply-chain and programme stakeholders. You will shape the forward PDS plan, priorities and performance framework, including technology refresh, obsolescence, resilience, capability and continuous-improvement requirements; set support priorities and controls within the applicable governance; and ensure that operational outcomes are delivered to time, cost, quality and contractual expectations.
The role is a principal interface between Leonardo, Border Force and relevant authorities. You will represent Leonardo in performance, risk, change and technical-support forums, ensuring that customer and end-user needs are understood, balanced and translated into deliverable priorities.
What you will do as a Principal Post-Design Support Engineer
Own the end-to-end delivery and performance of Post Design Services for the supported operational capability, ensuring outcomes are achieved to agreed time, cost, quality and contractual measures.
Lead the transition of new or changed solutions into operational support and assure their continued supportability throughout the in-service lifecycle.
Provide broad technical leadership across hardware, software, system integration, obsolescence and test, drawing on specialist expertise while maintaining an end-to-end view of service performance and supportability.
Set and maintain the forward PDS plan, priorities and performance framework, including technology refresh, obsolescence, resilience, capability and continuous-improvement requirements, aligned with programme, customer and business objectives.
Lead a multidisciplinary team and coordinate specialist input across engineering, service operations, commercial, supply chain, quality, security and programme functions.
Act as the principal PDS interface with Border Force and relevant authorities, representing Leonardo in governance, service-performance, risk and change forums.
Own the PDS governance framework, ensuring fit-for-purpose methods, processes, controls, tools, records and audit trails are established and followed.
Direct the resolution of complex or systemic in-service issues, integrating technical evidence and specialist advice, setting priorities and escalating unacceptable operational, engineering or contractual risk.
Own technology-refresh, obsolescence and continuous-improvement roadmaps, including investment priorities, innovation opportunities and implementation planning.
Oversee engineering and service changes affecting the supported capability, ensuring impact assessments, approvals, configuration records, Engineering Change Requests and the Master Parts List are appropriately controlled.
Manage supplier technical and service performance, chair technical reviews, lead recovery or improvement action, and advise on commercial or contractual intervention where required.
Ensure business-continuity arrangements, critical technical information, media, knowledge capture and succession plans provide appropriate operational resilience.
Lead the technical-support relationship with the Service Desk, including the effective management of service-credit exposure and the evidence needed to support contractual decisions.
Oversee support and evolution of Traffic Management Systems, including requirements for new and existing sites and technical relationships with relevant suppliers.
Provide line management, objectives, performance leadership, development and succession planning for direct reports, building capability and reducing single points of expertise.
Lead an early and structured handover from the current…