At Lhoist North America, our core values of Respect, Courage, and Integrity are more than words. We respect people, encourage courageous innovation, and uphold integrity in everything we do. If these principles resonate with you, you may find your next great opportunity with us.
We believe our people make the difference. That’s why we invest in talent by offering meaningful opportunities to grow your skills, expand your knowledge, and pursue your interests. Our work environment prioritizes safety, fosters collaboration across teams, and embraces inclusion. Here, you’ll be challenged to grow, and you’ll be supported throughout your career journey. Join us and help shape the future of Lhoist North America.
POSITION SUMMARY: This position is responsible for maintaining existing accounts and developing strong customer relationships as well as gaining competitive market intelligence in a broad geography. Sales Managers work to exceed sales goals by gaining new accounts, price management and developing new business growth opportunities. Emphasis will be placed on maintaining a sustainable competitive advantage by providing the best level of total customer satisfaction by thoroughly understanding how Lhoist offerings impact customer processes, total cost of ownership, in addition to understanding competing products, services and technologies.
RESPONSIBILITIES & EXPECTATIONS:
Sales Goals
Meet/Exceed all sales objectives
Maintain existing accounts
Focus on increased revenues through positive price increases
Gain new accounts
New Business Development
Understand Competitive Market
Customer Service/Satisfaction
Develop strong customer relationships through visiting customers, engaging in reasonable entertainment events, matching products with customer specs, and ensuring delivery
Resolve customer issues
Understand and know customer’s business
Make clear and concise presentations to customers
Provide competitive quotes
Understand production capabilities as well as competition
Develop knowledge of customer processes to document the value Lhoist products provide
Enhancing profitability
Budget and forecast sales accurately
Investigate, analyze and interpret industry/sales data
Create and maintain long range sales plans
Accurately determine value of products in marketplace through market analysis
Documentation of Value in Use of Lhoist products
Develop and enhancement market intelligence in existing and new territories.
Increase sales with existing customers by providing additional technical expertise and how our products are able to enhance their business.
Negotiating
Negotiate best possible prices for customer and LNA
Represent company/face of company in all customer dealings
Provide bids, quotes and prices that put LNA and customer in best possible position to achieve long term goals
Perform other duties
ATTRIBUTES:
Complete understanding of LNA production, dispatch and transportation process and all associated costs as well as strong industry knowledge
Ability to set priorities, manage time and deliver results
Ability to plan and deliver results in long- and short-term projections
Strong relationship building skills both within LNA and with current and future customers
Strong problem-solving skills: has proven capacity to exercise independent judgment and willingness to make critical decisions
Demonstrated technical knowledge of how the product can be used and sold to end customers
Strong verbal and written communication skills and the ability to communicate on all levels
Strong influencing skills and champion of teamwork in a matrix organization. Strong interpersonal skills, talent for developing and building relationships with internal and external customers.
Self-starter, self-motivated and with strong initiative. High level of initiative and is pragmatic- has a strong sense of urgency and call to action. Fast moving and rigorous in process and metrics management.
Excellent value selling, documentation of value, and negotiation…