Description
Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment.
STATUS: Full-time (37.5 hours)
HOURLY RATE: up to $23.00
SUMMARY
The Volunteer Transportation Operations Specialist oversees the robust 400 volunteers strong, transportation program, Give-A-Lift (GAL). Give a Lift is a collaborative system comprised of a network of volunteer transportation programs throughout Monroe County. Give a Lift serves urban and suburban neighbors and is growing. The goal will be to provide operational excellence for the program. This includes being the point of contact for all volunteer and programmatic inquiries, provide GAL orientation and training, and the execution of program related reporting. Entrepreneurial spirit desired and demonstrated experience working in customer service or with volunteers, attention to detail and effective time management is required.
DUTIES AND RESPONSIBILITIES
1.0 Volunteer Coordination (GAL)
Development and implementation of volunteer training and orientation
Screen, train, orient and assign volunteers
Manage volunteer placement
Facilitate the Volunteer Transportation Consortium
Maintain files, data, and timesheets
Works with AmeriCorps Senior Volunteer and TRAC services.
In partnership with the GAL Growth Manager, develop and implement volunteer recruitment plan including outreach presentations
Participates in the agency volunteer management committee
Maintains current knowledge of best practices in volunteer management
2.0 Operations Oversight
Provides daily support to GAL locations and volunteers
Contributes to producing shared policies across GAL consortium
Maintains all volunteer records including following up on any auto/insurance related issues
Executes GAL volunteer recognition
Produces quarterly “GAL Gazette”
Participates in developing GAL Volunteer Leadership training needs
Is the department expert in Better Impact
Is a department expert in Assisted Rides
Is responsible for the maintenance of the GAL Library of location/stations
Produces reports as required
3.0 Participates as a member of the inter-agency team.
Participates in all staff meetings (departmental and agency) and training, including cultural competency and corporate compliance.
Accepts and seeks guidance and supervision from the Director for Regional Mobility Management.
4.0 Other duties as assigned by supervisor
Requirements
QUALIFICATIONS
Education: BA, BS degree or equivalent experience
Experience : 2 year’s experience working in customer service, volunteerism, recruitment, and/or marketing
PHYSICAL AND MENTAL REQUIREMENTS
Excellent presentation, verbal and written communication skills.
Computer proficiency including the Microsoft suite
Ability to adapt to new technology platforms
Strong organizational skills necessary.
Must be able manage multiple projects at the same time.
Valid NYS driver’s license required.
Ability to travel around the county for outreach.
Availability to attend evening and weekend events as needed
Ability to work in multi-cultural situations.
Lifespan offers great benefits including:
If working 37.5 hours, the following benefits are available
Vacation (21 days)
Sick (10 days)
Personal Time (3 Days)
Holidays (11)
Medical Insurance (3 options)
Dental Insurance (2 options)
Vision (2 options)
Flexible Spending Account
Health Savings Account with company contribution
403(b) Retirement Program
If working less than 37.5 hours, accrued time is pro-rated.
Salary/Hourly Rate
Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity,
Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race,…