At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Role Overview
The Insurance Verification Coordinator is responsible for the accurate and timely verification of patient insurance eligibility, benefits, and authorization requirements to support LifeStance Health’s revenue cycle operations. This role plays a critical function in front-end revenue cycle management (RCM), ensuring services are financially cleared prior to treatment, and that patient accounts are accurate, compliant, and billing-ready.
The Insurance Verification Coordinator independently manages new and established patient verifications, identifies prior authorization and referral requirements, confirms network participation, and resolves front-end account discrepancies on a national basis. This position requires strong analytical skills, payer knowledge, attention to detail, and the ability to work effectively in a remote, high-volume, production-driven environment.
Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.
Compensation : $20.00- $24.00 Hourly with potential bonus
Key Responsibilities:
Insurance Verification & Benefit Review
Verify eligibility and benefits for new and established patients via payer portals and direct payer outreach across commercial, Medicare, Medicaid, TRICARE, and other federally funded or state-sponsored health plans.
Perform ongoing re-verifications to ensure active coverage and accurate benefit information throughout the course of treatment.
Determine coverage compatibility with LifeStance services, including therapy, psychiatry, medication management, and telehealth.
Confirm provider network participation status and identify out-of-network implications following established guidelines.
Identify, obtain, and document prior authorization, pre-certification, and referral requirements.
Verify and manage Employee Assistance Program (EAP) benefits, including session limits, authorization requirements, and payer-specific billing guidelines.
Submit or facilitate authorization requests and ensure approvals are accurately recorded in the billing system and patient record.
Maintain complete, accurate documentation of all verification activities in the electronic health record (EHR) and practice management systems.
Perform all activities in accordance with LifeStance policies, standard operating procedures, and payer-specific guidelines.
Patient Data & System Interface (Phreesia and Related Platforms)
Utilize Phreesia and other internal and external platforms to review patient-submitted insurance and demographic information.
Review and act on insurance-related…