At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
ROLE OVERVIEW
The Manager, Reputation & Consumer Insights leads the organization’s reputation management and consumer insights programs, helping strengthen brand trust and inform enterprise decision-making. Reporting to the Director of Brand Strategy & Partnerships, this role oversees ratings, reviews, consumer feedback, and online sentiment across owned, earned, and shared platforms; manages agency and technology partners; and translates quantitative and qualitative data into clear, actionable recommendations. The Manager partners closely with HR, Clinician Services, Customer Care, the Enterprise Contact Center, Business Development, Communications, Operations, and other stakeholders to identify emerging trends, address reputation risks, and improve the consumer experience. Success in this role requires strong analytical and communication skills, sound judgment, and the ability to lead cross-functional teams through influence while connecting consumer perceptions to brand strategy and business priorities.
Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.
KEY RESPONSIBILITES
Lead the organization’s reputation management program across owned, earned, and shared platforms, including ratings, reviews, consumer feedback, and online sentiment.
Oversee reputation management systems, tools, workflows, response standards, and escalation protocols.
Analyze ratings, reviews, surveys, social listening, and consumer research to identify trends, risks, and opportunities.
Translate quantitative and qualitative findings into actionable recommendations that strengthen brand trust, consumer experience, and business performance.
Develop dashboards and executive-ready reporting on reputation performance, consumer sentiment, and emerging themes.
Manage relationships with reputation management, research, analytics, and technology partners, ensuring high-quality deliverables, strategic insights, and measurable results.
Partner with HR, Clinician Services, Customer Care, the Enterprise Contact Center, Business Development, Communications, Operations, Compliance, and other stakeholders to address reputation and consumer-experience opportunities.
Lead cross-functional initiatives through influence, establishing shared accountability for reputation outcomes and consumer-experience improvements.
Provide insights to the Director of Brand Strategy & Partnerships that inform brand strategy, positioning, messaging, governance, creative development, and audience priorities.
Identify gaps between the intended brand experience and actual consumer perceptions, recommending actions to strengthen awareness, trust, preference, and…