TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish together
Every benefits program we implement starts with a team that turns client goals into working technology. As Implementation Manager, you'll lead a team of implementation consultants and analysts delivering client projects across the US and Canada, partnering closely with the Project Manager and Service Delivery team. You'll set the pace, the priorities, and the standard for quality, and you'll be the one who spots the process improvement that makes the next implementation run smoother for everyone.
We embrace diversity of backgrounds, experiences, and thought. If you need an accommodation during the recruitment process, let us know and we'll work with you. What you'll do
Lead the delivery of high-quality implementations and ongoing production support for client projects.
Give day-to-day direction to a team of implementation consultants and analysts, building a high-performing team through coaching, performance management, and talent development.
Plan schedules, allocate team resources based on project demand, and send a weekly internal status that keeps the team aligned and expectations clear.
Build strong relationships across multiple clients, defining success criteria that support a positive, long-term partnership.
Spot risks to client satisfaction early and build a plan to address them before they grow.
Track scope closely: identify change control requests, keep Service Delivery informed of scope changes, and keep the Technical Design Document current as requirements evolve.
Understand the benefits administration landscape well enough to guide clients on how technology supports their business, troubleshoot basic processing issues, and know when to bring in help for complex ones.
Know when a client needs to hear a difficult message, and deliver it in a way that protects the relationship.
Champion product improvements by submitting enhancement requests and issues on time and identifying changes that create real value for clients.
Make sure every implementation hand-off includes complete, up-to-date documentation.
What you bring
Must-haves
5+ years of software implementation experience, including work in the benefits, HR, or payroll industry
2+ years of client management experience, managing relationships across multiple clients
Solid understanding of the Software Development Life Cycle and parameterized configuration
Solid understanding of the Health & Welfare and/or insurance industry
Experience with SQL
Excellent written and verbal communication skills, with experience presenting to management
Ability to positively influence and persuade
Excellent analytical, problem-solving, and creative-thinking skills
Exceptional customer focus, strong professional acumen, and a demonstrated aptitude for technology
Ability to multi-task in a challenging, fast-paced environment, and to be reliable, consistent, flexible, and adaptable
Nice to have
Familiarity with benefits administration and the implementation challenges it creates
Experience troubleshooting basic code issues
Experience coaching or developing implementation team members
Salary Range: $85,000 - $115,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS offers rewarding benefits, which may…