About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Job Summary
As Key Account Manager Electro & Online channels, You will manage strategic relationships with existing and potential key consumer accounts — retailers, focusing on electromarkets and online platforms — to drive profitable, achieve sales targets and strengthen customer relationships. You will develop strategic plans to grow account revenue and market share and coordinate cross-functional teams to deliver tailored customer programs, promotions, and product launches that support business objectives and enhance the consumer experience.
Key Areas of Responsibility
Develops and maintains strong, trust-based relationships with key consumer accounts across online channels, ensuring long-term customer satisfaction and business growth.
Achieves sales, revenue, and profitability targets for assigned accounts or channel portfolios.
Negotiates contracts and terms of agreements to maximize profitability while maintaining customer satisfaction. Unlocks additional account value by improving distribution terms, securing strategic agreements, and increasing share of wallet within each customer.
Maintains an in-depth understanding of the customer strategy and defines an account strategy that drives profitable high growth opportunities for Signify as well as operationally managing the execution. Monitors market dynamics, and shopper behavior to identify new growth opportunities.
Responsible for developing and executing a Strategic Account Management vision/plan to enable profitable growth of Signify business with the account. Accountable for entire business with the named account.
Establishes and nurtures professional relationships with key stakeholders in assigned accounts to position Signify as a trusted partner and negotiates contracts to maximize profitability.
Defines and leads actions in the accounts, aligning the support across cross-functional Signify teams (e.g. Channel Marketing, Product Marketing, Order Desk, Customer Satisfaction etc.) with the objective of meeting account performance objectives and customer’s expectations.
Collaborates with product development and marketing teams to tailor offerings and drives continuous improvement initiatives by gathering client feedback and implementing solutions.
Drives continuous improvement initiatives within accounts by gathering client feedback and implementing solutions to increase efficiency and value delivery.
Monitors performance, competition, market trends, tracking and analyzing sales (sell in - sell out) performance, including sales metrics, customer satisfaction, and other relevant KPIs. Manages accuracy of forecast and prepares detailed reports to inform decision-making.
Takes ownership of continuous learning and development, staying current on emerging consumer trends, digital commerce tools, and sales excellence practices to maximize channel performance.
Leads or contributes to category management discussions to position Signify as a preferred partner and innovation leader at point of sale.
Unlocks new business opportunities by building and leveraging solid network of contacts within consumer market.
Effectively manages complex dynamics within the cross-functional customer team & Signify partners.
Develops and executes locally the global account…