About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Role Summary:
This role leads and builds strategic vision for MiLight Venture's end-to-end operations — procurement, supply chain, quality and customer delivery. The role drives operational excellence and cost competitiveness across the full product lifecycle, while embedding customer satisfaction into operations: from supplier and market engagement upstream to customer requirements, audits and field quality downstream.
Key Areas of Responsibility:
1. Procurement Strategy & Supplier Management
Defines and executes the long-term procurement strategy; leads the procurement team to achieve strategic goals, cost-reduction targets and measurable year-on-year savings.
Analyzes market and commodity trends to identify cost-saving and value-engineering opportunities; develops dual-source (second-source) strategies to manage supply concentration risk.
Monitors supplier performance (QBR, Quarterly Business Review) to ensure compliance with framework agreements, quality commitments and business terms; drives supplier development and accountability.
Collaborates with cross-functional teams (R&D, PMO (Project Management Office), sales) to align operations strategy with the product roadmap and business needs.
2. Supply Chain & Operations Excellence
Provides deep supply chain expertise in demand planning, S&OP (Sales and Operations Planning), component planning, production planning and on-time delivery.
Oversees inventory, warehousing, logistics and shipping execution, including adherence to customer-mandated warehouse and delivery rules (e.g. production-month-sequenced shipments, customer-directed warehousing).
Ensures supply assurance: capacity planning, escalation and business-continuity mechanisms, and mitigation of component scarcity and lead-time risks.
3. Quality Management & Compliance
Owns end-to-end product and system quality across the value chain: new-product quality planning (design and development gate reviews), supplier and incoming quality, manufacturing process quality, final-product quality and field/after-sales quality.
Integrates quality planning into NPI (New Product Introduction) and mass production; ensures products meet customer specifications, industry standards and regulatory compliance requirements (e.g. CCC (China Compulsory Certificate), CE, UL, RoHS/REACH (Restriction of Hazardous Substances / Registration, Evaluation, Authorization and Restriction of Chemicals)).
Leads the quality management system (e.g. ISO 9001), certification maintenance and audit readiness, including customer and third-party audits.
Drives disciplined issue management — 8D (8 Disciplines) root-cause analysis and corrective action, containment and lessons-learned feedback into design and process; establishes quality KPIs (e.g. FFR (Field Failure Rate), first-pass yield) and a continuous-improvement culture across operations.
4. Customer Engagement & Satisfaction
Acts as the customer-facing owner of operations: the single point of contact and escalation for customers on delivery, quality and supply matters.
Captures the voice of the customer (VOC) through scheduled business reviews, customer audits and quality assessments, translating findings into operational improvement plans.
Aligns operations with customer requirements…