About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
SAP S/4HANA PP/PPDS Functional Engineer
Location: Bangalore & Monterrey
Grade:
Signify is currently designing, building and deploying a global greenfield SAP S/4HANA solution. To support the deployment, stabilize operations after go-live and enable continuous improvement, we are establishing a global application maintenance organization.
The SAP S/4HANA PP/PPDS Functional Engineer will provide functional support for SAP Production Planning and related planning processes in an application maintenance environment. The role focuses on day-to-day operational support, incident and service request handling , issue analysis, testing, knowledge sharing and continuous improvement.
The role requires solid SAP PP knowledge and a willingness to further develop practical expertise in embedded PP/DS through project exposure, support activities and collaboration with senior experts.
Key Areas of Responsibility
Provide functional support for SAP S/4HANA Production Planning processes in a global AMS environment.
Support business users, key users and Business Process Owners in resolving incidents, service requests and functional questions.
Support core manufacturing planning processes, including demand management, MRP, production orders, capacity planning and planning-related master data.
Provide basic support for embedded PP/DS processes, with the expectation to further develop PP/DS expertise through hands-on work, knowledge transfer and project involvement.
Perform initial issue analysis, business impact assessment, root cause analysis and coordination with technical teams, senior functional experts or external partners where needed.
Support change requests and enhancements by performing impact analysis, functional testing, regression testing and documentation updates.
Work according to ITIL-based AMS processes, including incident management, request fulfilment, problem management and change management.
Use support and collaboration tools such as ServiceNow, Jira and Confluence for ticket handling, documentation, issue tracking and knowledge sharing.
Support local deployments and hypercare activities by helping users adopt the global template and by resolving planning-related issues after go-live.
Collaborate with cross-functional teams in areas such as Materials Management, Quality Management, Warehousing, Supply Chain and Manufacturing Execution.
Contribute to continuous improvement by identifying recurring issues, proposing improvements and supporting stabilization of the global template.
Required Experience and Skills
Bachelor’s or Master’s degree in Engineering , Information Technology, Supply Chain Management, Business Administration or a related field.
Hands-on experience in SAP PP implementation, support or application maintenance.
Good functional understanding of SAP Production Planning processes, including demand management, MRP, production orders, capacity planning and planning master data.
Basic or practical exposure to SAP embedded PP/DS, or strong willingness and ability to develop PP/DS expertise through hands-on support and project work.
Experience working in an AMS, production support or IT support environment.
Good understanding of ITIL-based support processes, especially incident management, service…