About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Job Summary
The Teamcenter Support Engineer is responsible for supporting, maintaining, and optimizing Siemens Teamcenter PLM applications in a production environment. The role involves incident management, problem management, user support, system monitoring, troubleshooting, deployment support, and coordination with development, infrastructure, and business teams to ensure stable and reliable PLM services.
The ideal candidate will have hands-on experience with Teamcenter administration, support processes, workflows, integrations, and production issue management while ensuring adherence to SLAs and ITIL best practices.
Key Areas of Responsibility
Application Support
Provide L2/L3 support for Siemens Teamcenter applications.
Investigate and resolve production incidents and user-reported issues.
Monitor system health, availability, and application performance.
Perform daily health checks and troubleshoot Teamcenter server, client, and integration-related issues.
Analyze application logs and support business users with PLM process-related queries.
Coordinate with development, infrastructure, and business teams to resolve issues.
Incident, Problem Management and Change Management
Manage incidents and service requests within agreed SLAs.
Perform Root Cause Analysis (RCA) for recurring and critical issues.
Identify and implement corrective and preventive actions.
Coordinate issue resolution across development, infrastructure, database, and vendor teams.
Support production releases, change management, and deployment validation.
Teamcenter Administration
Support Teamcenter configurations including BMIDE, Workflows, Preferences, Organization Management, and Access Manager.
Support Active Workspace (AWC) and Rich Client (RAC).
Monitor and maintain FMS/FSC, Dispatcher, Pool Manager, and Indexing services.
Support user administration, role/group assignments, access management, and Teamcenter administrative utilities (TEM, cache management, Preference Manager).
Integration Support
Support integrations with SAP S/4HANA, NX, Solid Edge, SolidWorks, and Enterprise Applications.
Troubleshoot data synchronization, interface failures, and background jobs.
Coordinate with integration teams to resolve interface issues.
Deployment Support
Assist in deployment of patches, hotfixes, configuration changes, and upgrades.
Perform deployment validation and post-deployment testing.
Support release activities and rollback procedures when required.
Documentation & Continuous Improvement
Maintain support documentation, SOPs, and knowledge base articles.
Document Root Cause Analysis (RCA) and known solutions.
Identify opportunities for automation and process improvements.
Participate in service reviews and operational improvement initiatives.
Required Experience
Education
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
Technical Experience
Minimum 4–6 years of Siemens Teamcenter support experience.
Strong understanding of Teamcenter architecture and administration.
Experience supporting: Teamcenter 12.x, 13.x, 14.x, 2506 or newer
Active Workspace (AWC) and Rich Client (RAC)
Structure Manager / BOM Management and Workflow Management
Classification and Product configurator
Change…