At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Position Summary:
Lilly Value and Access (LVA) is a purposeful organization supporting Lilly’s purpose of uniting caring with discovery to make medicines that make life better for people around the world. The position of Account Manager, on the LVA Integrated Health team, plays a role in achieving LVA’s mission of improving health outcomes by establishing, communicating, and realizing the value of Lilly therapeutics.
The Account Manager role is responsible for developing and maintaining deep healthcare expertise across their customer segment. They are responsible for using this expertise to obtain and/or maintain profitable formulary access and optimal product availability for the entire Lilly portfolio of products/technology, while working closely with overlapping teams on initiatives associated with appropriate utilization and demand realization of the portfolio. An Account Manager accomplishes this by using Strategic Account Management (SAM) skills, collaborating with other LVA colleagues, key Lilly business partners (e.g., government affairs, medical, brand, sales etc.), while focusing efforts on assigned accounts. An Account Manager will work with prioritized accounts to understand their business, and associated challenges, needs, and opportunities. They must lead and set shared expectations across customer segments and other partners to convey how the Lilly brands may meet the healthcare needs of the collaborators’ and their members, ultimately to achieve the vision and purpose of LVA at a local level.
Key Accounts:
The role will initially include accounts in Oregon, Idaho, Washington and Montana such as Oregon Health and Science University (Portland, OR), PeaceHealth (Vancouver, WA), Providence St Vincents (Vancouver, WA), St Alphonsus Health System (Boise, ID) and Billings Clinic (Billings, MT). Other accounts may be included. All account assignments are subject to change based on evolving marketplace dynamics and business priorities.
Key Objectives/Deliverables:
Account Management – Strategy Development & Planning
Develop and implement account management strategy for priority accounts
Lead coordination of account management strategy with Team Lilly overlaps
Coordinate high impact account planning and execution efforts with prioritized accounts to drive identification, development, and implementation of collaborative opportunities to ensure optimal patient access to Lilly’s products, while improving patient outcomes
Identify customer-focused initiatives to enhance Lilly’s brand equity in partnership with key customers across segments
Partner with Lilly sales teams to drive understanding of priority accounts, while supporting a successful selling environment; taking direction from the Demand Realization COE and brand strategy
Determine and recruit necessary Lilly resources to engage customer needs
Account Management – Tactical Execution
Use SAM to implement brand strategies
Manage, analyze, and adjust levers to obtain optimal business results through strategic prioritization
Conduct analyses on product and market trends, including patient flow and continuum of care
Ensure strong partnership with Team Lilly overlaps for prioritized accounts
Establish key relationships with a broad range of customers at prioritized accounts to identify and address customers’ explicit needs, and to…