At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Consumer Services Technology at Lilly designs and delivers modern digital experiences that make it easier for consumers to enroll, engage, and receive support throughout their treatment journey. The team develops and manages consumer-facing platforms, data products, and CRM-integrated capabilities that power seamless onboarding, intuitive self-service, and reliable engagement across channels. Reimbursement Services help patients and healthcare professionals navigate access and affordability with speed and clarity.
As a Solution Engineer, you design, develop, test, and maintain scalable software applications and systems that deliver secure, high-performance solutions meeting business and technical requirements. On the Consumer Services team, you take strategic ideas and transformation objectives through the Alpha, Beta, and Release phases of product development, building, modernizing, and optimizing the technical solutions that enable a frictionless, digital-first Lilly experience for patients and caregivers. You work closely with Lilly Patient Services and cross-functional Technology at Lilly teams to ensure those solutions are innovative, scalable, and tailored to drive efficient patient support throughout the treatment journey.
What You’ll Be Doing (Responsibilities)
You design, build, and support the Salesforce-based CRM ecosystem behind Consumer Services’ digital experiences, taking solutions from first concept through release and ongoing operation.
Objective 1: CRM Solution Design & Delivery
Design, build, and maintain a high-quality, Salesforce-based Customer Relationship Management (CRM) ecosystem with solutions that are scalable, AI-enhanced, and aligned to evolving business and patient needs.
Translate complex requirements and patient support workflows into scalable, user-centric solutions.
Ensure data integrity and seamless integration across platforms.
Objective 2: Stability, Documentation & Continuous Improvement
Leverage development expertise and problem-solving skills to troubleshoot issues, resolve incidents, and implement change requests that ensure system stability and performance.
Document solution architecture, code, configurations, and integration points to support maintainability and knowledge sharing.
Stay current on platform innovations, industry trends, and emerging technologies to continuously improve system capabilities.
What You Should Bring
Excellent problem-solving, analytical, and communication skills, with the ability to collaborate across technical and non-technical teams.
Strong learning agility and the ability to work in ambiguity.
A passion for enabling exceptional end-user experiences.
Basic Qualifications
Bachelor’s Degree in Computer Science, Information Technology, or a related technical field with 1+ years of experience in software engineering, systems development, or technical support for enterprise SaaS platforms.
OR High School Diploma/GED with 7+ years of experience in IT technical roles.
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Preferred Qualifications
Highly desirable: Hands-on experience with the Salesforce…