Welcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “ Quick Apply ” page by simply clicking “ Next ” at the bottom of the page. When you arrive at the “ Experience ” page, you may upload all desired documents using the upload box labeled “ Resume/CV. ” This is the appropriate box to upload all documents.
Benefits of Being a Lindenwood Employee:
Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
Tuition discounts for doctoral programs (employee only).
Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
Professional development opportunities through the Lindenwood Learning Academy .
JOB TITLE SUMMARY
Job Title: Student Success Navigator
Division: Enrollment Management and Marketing
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Vice President, Enrollment Management
Positions Supervised: N/A
Job Summary
The Student Success Navigator is the assigned point of contact for a caseload of new undergraduate students. The Navigator stays in regular contact with each assigned student, meets with students in person/online, and acts promptly when a signal indicates that a student needs help. The Navigator’s job is advocacy supporting the student in all aspects via collaboration with appropriate staff and faculty. The position is measured on the retention and persistence of its caseload. The work suits a person who takes pride in ownership: every student on the caseload is theirs to manage collaboratively, every case is carried to completion, and every promise to a student is kept and confirmed.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Serves as the assigned point of contact for a caseload of new undergraduate students, including first-time, transfer, readmit, and non-traditional students, through their second year
Initiates contact with newly assigned students promptly by telephone, followed by written communication, to introduce the Student Success Navigator role and available resources
Guides assigned students through the transition from enrollment commitment to the first day of class, including financial aid requirements, placement, orientation, housing or commuter status, billing, and system access
Maintains proactive, regular contact with assigned students through telephone, text, email, and in-person or virtual meetings in accordance with established outreach standards
Meets with assigned students early in each term and before registration to review student checklists, available resources, outstanding holds, and next-term registration needs
Conducts summer outreach to assigned students between academic terms to confirm registration, account balances,
housing arrangements, and academic plans
Responds promptly to student success indicators, including faculty and staff alerts, survey responses, course activity, grades, missed payments, registration holds, and withdrawal requests, in accordance with established response standards
Contacts students who initiate withdrawal…