Dealership:
L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station
Bryan CDJR
Position: Service Advisor
Schedule: Open Availability
Pay: DOE ($45K-$90K)
Location: Bryan CDJR
Bryan CDJR is looking for an experienced Service Advisor / Service Writer with a background supporting customers in a high-volume domestic automotive dealership .
We’re looking for someone who understands the pace and expectations of a busy service drive, can confidently manage repair orders and service recommendations, and knows how important consistent communication is to CSI, customer retention, and dealership performance .
If you have experience within a CDJR/Stellantis, Ford, Chevrolet, GMC, Buick, Cadillac, or other domestic manufacturer dealership environment , we want to hear from you!
What You'll Do
Manage the customer experience from service write-up through repair completion and vehicle delivery
Write accurate repair orders and clearly document customer concerns
Present maintenance and repair recommendations and obtain customer authorization
Partner closely with technicians and service leadership to keep repair orders moving
Provide proactive updates on diagnosis, pricing, repair status, and completion timelines
Handle customer questions and service concerns with a focus on resolution and retention
Review completed repairs and final invoices with customers at vehicle delivery
Drive CSI, customer retention, repair-order performance, and recommended service sales
Maintain accurate repair-order, customer communication, and follow-up documentation
What You'll Bring
2+ years of automotive dealership Service Advisor or Service Writer experience
Experience in a domestic manufacturer dealership environment , such as CDJR/Stellantis, Ford, or General Motors brands, preferred
Experience managing a high volume of repair orders and customer appointments
Experience presenting maintenance and repair recommendations and obtaining customer authorization
Experience working directly with technicians on diagnosis, estimates, repair status, and completion
Demonstrated experience supporting CSI/customer satisfaction and customer retention
Working knowledge of automotive maintenance, warranty, repair terminology, and dealership service processes
Experience using dealership management systems and service-lane technology
Valid driver’s license and acceptable driving record
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.