Description
Join our Food & Beverage team at Mystic Lake Casino as the Restaurant General Manager of Red Orchid! We're seeking a collaborative and experienced front of house restaurant leader to oversee a high-volume operation, inspire team performance, and create memorable guest experiences. The ideal candidate has experience with an elevated, full-service restaurant operation, developing talent, and fostering strong partnerships between front- and back-of-house teams. If you're passionate about leading people and building a culture of excellence, we'd love to hear from you. Enjoy weekly pay, health benefits, and 401K starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!
Job Overview: The Restaurant Manager is responsible for the overall operation, performance, and guest experience of the restaurant. This position provides leadership and direction to front-of-house and support team members, ensuring exceptional service, operational excellence, food and beverage quality, financial performance, and compliance with all company policies, procedures, and regulatory requirements. The Restaurant Manager develops and leads a high-performing team through coaching, training, accountability, and recognition while fostering a positive and engaging work environment. This role is accountable for achieving business objectives related to guest satisfaction, revenue growth, labor management, expense control, and team member development.
Job Duties:
Restaurant Operations:
Oversees daily restaurant operations to ensure efficient and effective service delivery
Maintains a visible leadership presence during operating hours, providing real-time direction, problem-solving, and support during peak business periods
Ensures consistent execution of food, beverage, and service standards
Conducts regular inspections of dining areas, service stations, storage areas, and equipment; ensures compliance with all applicable health, sanitation, safety, food handling, alcohol service regulations, and enterprise policies/procedures
Partners with culinary leadership to ensure food quality, presentation, and menu execution standards are met
Coordinates with culinary leadership, Assistant Managers, and casino operations to ensure effective communication, seamless service execution, and operational efficiency
Ensures opening, closing, and shift procedures are completed accurately.
Guest Service & Experience:
Promotes a culture focused on delivering exceptional guest service
Monitors guest flow and staffing levels to maintain service excellence
Resolves guest concerns and service recovery situations promptly and professionally
Actively engages with guests to build relationships and enhance satisfaction
Responds to guest feedback and implements improvements when appropriate
Monitors guest satisfaction metrics and develop action plans to address opportunities.
Team Leadership:
Interviews, selects, hires, and promotes team members; provides regular and continuous coaching and feedback.
Communicates performance expectations, plans training and development, recognizes and rewards individual and team performance,
Manages all aspects of continuous performance management for Assistant Managers and front-of-house roles, including development and delivery of corrective action and annual performance reviews.
Partners with Human Resources to address employee relations concerns in a timely, consistent and professional manner.
Develops and manages staffing schedules based on forecasted business volumes, guest demand, productivity standards, and operational needs. Continuously evaluates labor utilization and adjusts staffing levels to ensure exceptional guest service while maintaining labor costs within budgeted targets.
Financial Management
Manages labor costs through effective scheduling and workforce planning.
Controls operating expenses while maintaining service and quality standards.
Monitors sales, productivity, and operational…