Job Summary:
JOB DESCRIPTION – HR Operations Analyst
Location: Philippines
Division: Human Resources – HR Shared Services
Line Manager: Associate Director, HR Operations
Contract Terms: Regular, Full-Time
Job Level – P2 – Professional
THE TEAM
The Ticketmaster HR team is a group of superstars that are at the core of all employee activities at Ticketmaster. We strive to standardize all of our processes, to create a meaningful employee experience for our teams and to champion a culture of problem-solving, collaboration and teamwork. Within HR, the HR operations team oversees all day-to-day administrative and transactional activities throughout the employee lifecycle, execute on organization-wide processes, problem-solve issues, and lead the strategy behind people data and analytics.
THE JOB
The HR Operations Analyst will provide global support for the Human Resources team and is responsible for the day-to-day activities to help support HR business partners and leaders across Ticketmaster. Reporting directly to the Associate Director HR Operations, the HR Operations Analyst will assist employees and managers on a variety of employee and/or contingent worker life-cycle processes and services. This position will act as a primary point of contact for HR-related requests. The role requires the ability and willingness to complete daily tactical responsibilities and work with a variety of organizational & people-related issues. This individual will focus on enforcing compliance and reducing liability risks while establishing effective communication between HR, the business, and service teams.
WHAT YOU WILL BE DOING
HR Operations & Employee Lifecycle Serve as a senior HR Operations subject matter expert, owning complex employee-lifecycle processes, advising HR and business leaders, and leading operational improvement, data-quality, and change initiatives.
Act as a trusted point of contact for employees locally and globally, responding to questions about HR programs, policies, resources, systems, and procedures.
Process employee lifecycle transactions accurately and efficiently through Workday , including new hires, employee changes, transfers, compensation-related changes, and exits.
Partner with managers and HR leaders on complex employee changes, including leaves, promotions, transfers, immigration, terminations, and contingent-worker matters.
Act as a consultant to HR and business leaders on HR Operations issues and status-change decisions, applying sound judgment within established policies and procedures.
Plan and execute cyclical people programs, including performance reviews, promotions, talent reviews, and training.
Draft employment contracts, job change letters, and other employee documentation for distribution.
Ensure employee transactions and records are entered, processed, reviewed, and audited accurately and on time.
Execute one-time payment transactions and provide accurate information to the appropriate teams for payroll processing.
Handle employee and organizational information with appropriate discretion and confidentiality.
Shared Services Transition & Process Improvement Support the transition of HR operational activities from HR Business Partner teams into the central HR Shared Services organization, partnering closely with local HRBP teams and HR Operations leadership.
Document current and future-state workflows and identify opportunities to simplify, standardize, and improve HR processes.
Coordinate HR Operations workstreams for reorganizations, mergers and acquisitions, and other organization-wide change initiatives.
Help develop scalable HR Operations practices that improve efficiency, consistency, and the employee experience.
Create, maintain, and continuously improve process documentation, internal reference guides, HR systems documentation, and materials supporting background-check and other HR processes.
Identify recurring operational issues and recommend practical solutions or process improvements.
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